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For Companies At a Glance
- Tasks: Be the go-to person for customer support via phone, email, and chat.
- Company: Join a leading consultancy known for innovation and excellence.
- Benefits: Earn £16.50 per hour with remote work options after 8 weeks.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in customer service and familiarity with IT systems like ServiceNow required.
- Other info: This is a 6-month contract role based in Newcastle.
Job Description
Customer Service Advisor / Technical Advisor 6-Month Contract | Inside IR35?? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday)�? Working Pattern: Office-based for the first 8 weeks, then remote
A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support via phone, email, chat, and post. You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams.
As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience.
Essential Skills
- Experience in fast-paced call or contact centres
- Strong problem-solving skills with complex queries
- Comfortable using IT systems like ServiceNow
- Good knowledge of FCA rules and compliance
- Clear and professional communication skills
?? £16.50 per hour (PAYE) | ?? Newcastle (Monday to Friday) | �? Office-based for 8 weeks, then remote
If you have a strong background in customer service or call centre work, along with experience using ServiceNow, this is a fantastic opportunity to be part of a meaningful and impactful project.
To apply, please contact Iram Shariff at or apply directly via this advert.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Customer Service Support- IT employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support- IT
✨Tip Number 1
Familiarise yourself with ServiceNow, as it's a key tool for this role. Consider taking a quick online course or watching tutorial videos to get comfortable with its features and functionalities.
✨Tip Number 2
Brush up on your knowledge of FCA rules and compliance. Understanding these regulations will not only help you in the role but also show your commitment to delivering excellent customer service.
✨Tip Number 3
Practice your communication skills, especially in a professional context. You might want to role-play common customer scenarios with a friend to enhance your ability to handle inquiries clearly and effectively.
✨Tip Number 4
Research the company and its values. Being able to articulate why you want to work for them and how you align with their mission can set you apart during any discussions or interviews.
We think you need these skills to ace Customer Service Support- IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles in call or contact centres. Emphasise your problem-solving skills and familiarity with IT systems, particularly ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention specific experiences where you've successfully resolved customer inquiries or managed complex queries.
Highlight Relevant Skills: In your application, clearly outline your knowledge of FCA rules and compliance, as well as your ability to follow up accurately and timely. These are essential skills for delivering excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Randstad Technologies
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service or call centres. Be ready to share specific examples of how you've handled complex queries and resolved issues efficiently.
✨Familiarise Yourself with ServiceNow
Since the role involves managing IT-related tickets through ServiceNow, it’s crucial to demonstrate your familiarity with this system. If you have any specific experiences or achievements using ServiceNow, be sure to mention them.
✨Understand FCA Rules and Compliance
Brush up on your knowledge of FCA rules and compliance, as this is essential for the role. Being able to discuss these regulations confidently will show that you are well-prepared and understand the importance of compliance in customer service.
✨Practice Clear Communication
As communication skills are key for this position, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your responses and ensure you convey your ideas effectively.
