Role: Customer Service - Logistics / Supply Chain Environment
Type: Contract (12 Months with potential to go PERM)
Location:Chertsey, UK
Working Model: Hybrid (2 or 3 days per week in office)
Work Hours: 37.5 Hours per Week
What You'll Do:
- Investigate & Resolve: Find the root cause of delivery failures and coordinate solutions with warehouses and couriers (3PLs).
- Manage Escalations: Take ownership of complex customer service tickets and order cancellations.
- Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes.
What You Need:
- Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
- Comfortable navigating ticketing systems and interpreting data.
- Flexibility to work a 37.5-hour week on a rota (which includes some evening and weekend shifts).
#J-18808-Ljbffr
Customer Service - Logistics / Supply Chain Environment in Chertsey employer: Randstad Technologies
As an innovative Original Equipment Manufacturer based in Salisbury, we pride ourselves on fostering a collaborative and dynamic work environment that encourages creativity and technical excellence. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement within the rapidly evolving field of Uncrewed Aerial Systems. With a hybrid working model and a focus on cutting-edge technology, we offer a unique chance to contribute to safety-critical projects while enjoying a supportive and flexible workplace culture.
