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- Tasks: Provide top-notch tech support and troubleshoot hardware/software issues for global users.
- Company: Join a dynamic global support team in a fast-paced environment.
- Benefits: Gain valuable experience, enhance your skills, and work in a collaborative setting.
- Why this job: Be the go-to tech hero, helping colleagues stay connected and productive.
- Qualifications: 1+ year in help desk support and a knack for problem-solving.
- Other info: Opportunity to work on exciting IT projects and grow your career.
The predicted salary is between 24000 - 36000 £ per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying.
Location: Victoria, Westminster (5 days in a week from office)
Job type: 06 Months contract
Responsibilities:
Role Overview: We are seeking a driven and technically minded Desktop Support Technician to join our global support team. You will serve as the first point of contact for employees; providing high-quality technical support via phone and chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected.
Key Responsibilities
- Technical Support & Incident Management
- Global Support: Provide front-line support to global customers via calls and chat, adhering to Service Management principles.
- Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution.
- Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity, and networking basics.
- Incident Lifecycle: Take ownership of employee issues from start to finish. If escalation is required, monitor the progress of the ticket and maintain communication with the user.
- Restoration: Quickly restore user laptops and applications to normal operation to minimize downtime.
- New Hire Setup: Facilitate the setup of workstations for new employees, ensuring all hardware and software is configured correctly.
- User Training: Assist and train new and existing employees on how to utilize system software, key applications, and collaboration tools.
- Documentation: Create and maintain Knowledge Base articles and process documentation. Advising users on appropriate courses of action.
- Team Collaboration: Communicate call trends and technical challenges during team meetings.
- Asset Management: Handle vendor and asset management tasks; including stock take of IT assets and tracking inventory.
- Maintenance: Perform installation, upgrades, and maintenance of software, hardware, and peripherals. Keep systems up to date with the latest security patches and upgrades.
- AV & Projects: Provide ad-hoc support for meeting rooms & events as well as infrastructure and peripherals. Demonstrate the ability to take on small IT projects from start to finish.
Qualifications and Skills
- 1+ year of experience in a fast-paced help desk environment.
- Demonstrated experience supporting global users in a remote/hybrid environment.
If you're excited about this role then we would like to hear from you! Please apply with a copy of your CV or send it to Prasanna . merugu @ randstaddigital . com and let's start the conversation!
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Desktop Support Technician in Westminster employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Desktop Support Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you’d handle common tech issues. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your soft skills! Being technically savvy is great, but don’t forget to highlight your communication and teamwork abilities. Employers love candidates who can connect with users and work well in a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our global support team, so don’t miss out!
We think you need these skills to ace Desktop Support Technician in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Desktop Support Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech support expertise!
Show Off Your Soft Skills: While technical skills are crucial, soft skills like communication and problem-solving are just as important. We’re looking for someone who can connect with users and resolve issues efficiently, so let those skills shine through in your application!
Keep It Professional Yet Personal: When writing your cover letter or application, strike a balance between professionalism and personality. We love seeing a bit of your character, so feel free to express your enthusiasm for the role and why you’d be a great fit for our team!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting OS issues and VPN connectivity. Be ready to discuss specific examples of how you've resolved similar problems in the past.
✨Show Off Your Soft Skills
Since this role involves a lot of communication with users, highlight your soft skills during the interview. Talk about your experience in providing excellent customer service and how you handle difficult situations with patience and professionalism.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of a few challenging incidents you've managed before and be ready to explain your thought process and the steps you took to resolve them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for asset management, or how they handle user onboarding. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
