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For Companies At a Glance
- Tasks: Support and enhance the Remedy ITSM platform while collaborating with engineers.
- Company: Join a high-impact programme in a secure environment.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Opportunity for professional growth in a dynamic team.
- Why this job: Make a real difference in stabilising critical IT systems.
- Qualifications: Strong experience with Remedy ITSM and technical advisory skills.
Location: Ipswich or Hemel Hempstead (5 days onsite)
Day rate: 700 - 747 per day (Inside IR35)
Contract duration: 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We are looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you will combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You’ll Be Doing:
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E-bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We’re Looking For:
- Strong hands-on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
Remedy SME in Suffolk employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy SME in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field, especially those who have experience with Remedy. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of the Remedy platform. We recommend practising common interview questions related to ITSM and being ready to discuss your hands-on experience with CMDB and integrations.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled complex issues in past roles. This will demonstrate your ability to troubleshoot and improve system performance effectively.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive listings and updates that you won’t find elsewhere. Plus, it’s a great way to stay connected with us and get the latest on opportunities tailored for Remedy SMEs.
We think you need these skills to ace Remedy SME in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Remedy SME role. Share specific examples of how you've improved ITSM platforms in the past and how you can bring that experience to our team.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've troubleshot complex issues or improved system performance. We love candidates who can think critically and provide technical guidance, so make sure to include those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be prepared to discuss your hands-on experience, particularly with CMDB, integrations, and custom workflows. Highlight specific projects where you've improved system performance or resolved complex issues.
✨Showcase Your Problem-Solving Skills
Since troubleshooting is a key part of this role, come ready with examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Understand the Security Landscape
Given the security clearance requirement, it’s crucial to show your understanding of working within secure environments. Familiarise yourself with best practices for maintaining operational resilience and be ready to discuss how you’ve ensured compliance in previous roles.
✨Be Ready to Collaborate
This role involves working closely with engineers and stakeholders, so highlight your teamwork skills. Prepare to discuss how you've mentored others or driven improvements in processes through collaboration. Show that you can communicate technical concepts clearly to non-technical team members.