At a Glance
- Tasks: Lead the design and evolution of a cutting-edge ServiceNow ecosystem.
- Company: Join Randstad Technologies, a leader in IT & Engineering recruitment.
- Benefits: Competitive salary, career growth, and the chance to work with innovative technologies.
- Other info: Immediate interviews available for qualified candidates.
- Why this job: Transform enterprise service delivery with AI and modern workflows.
- Qualifications: 10+ years in ServiceNow, strong technical skills, and leadership experience.
The predicted salary is between 63000 - 77000 £ per year.
The Opportunity: In this role, you will lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments.
Your Impact
- AI & Workflow Innovation: Architect and deploy Now Assist, Agentic AI, and Virtual Agent conversational workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences.
- Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails.
- Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Centre, Service Portal, and UI Builder to elevate self-service and operational usability.
- Enterprise Integration & Automation: Connect ServiceNow with Azure DevOps, IAM, ITOM, and third-party estates via IntegrationHub, custom Spokes, REST/SOAP APIs, and event-driven automation.
Your Experience
- Professional Background: 10+ years of deep ServiceNow platform experience, including a strong track record architecting enterprise ITSM implementations and leading large-scale digital transformation programs.
- AI & Modern Capabilities: 2-3 years of hands-on experience designing and implementing Now Assist, AI Agents, and conversational AI solutions, backed by an understanding of AI governance and risk.
- Technical Depth: Extensive expertise in JavaScript, ServiceNow scripting (Business Rules, Client Scripts, ACLs), Flow Designer, App Engine, Performance Analytics, and IntegrationHub orchestration.
- Certifications & Leadership: Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), or Application Developer (CAD) credentials (CTA / AI certifications preferred), with proven ability to guide delivery teams, facilitate client workshops, and align solutions to ITIL v4 standards.
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to manisha.devaruppala@randstaddigital.com.
Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries.
Senior ServiceNow Solution Architect in Stratford-upon-Avon employer: Randstad Technologies Recruitment
Join a dynamic team in Newcastle where your contributions as a Customer Service Representative will be valued and recognised. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. With a focus on delivering exceptional customer service, you'll enjoy a supportive environment that encourages teamwork and innovation, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
