At a Glance
- Tasks: Drive customer loyalty through innovative product management and data-driven strategies.
- Company: Join a global fashion brand with a focus on customer engagement.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and tackle exciting challenges in a dynamic setting.
- Why this job: Make a real impact on customer experiences in a fast-paced retail environment.
- Qualifications: Experience in CRM, loyalty, and eCommerce product management is essential.
The predicted salary is between 60000 - 75000 £ per year.
My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function. You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across our client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints.
In order to separate yourself from a generic product manager, our client is looking for a candidate who has:
- Experience working in CRM, loyalty, CDP, MarTech or customer data environments - specific platform knowledge in Braze, mParticle and Talon One is an advantage
- Exposure to platforms and tools related to customer engagement, identity, segmentation, consent management, or personalisation.
- Experience in retail, fashion, membership, subscription or ecommerce businesses.
Essential Skills
- Demonstrable experience in digital or eCommerce product management
- Exposure to customer, CRM, loyalty, data, platform or systems-led product areas
- Experience defining and delivering product requirements for both front and backend services, platform capabilities, systems integrations or operationally complex product features.
- Strong ability to work with engineering teams on technically complex problems, translating between business context and technical implementation.
- Strong understanding of product discovery and delivery in an agile environment, including backlog management, sprint planning, and prioritisation.
- Confident working with APIs, system dependencies, data flows, third-party platforms and integration-based product challenges (e.g. Shopify).
- Analytical mindset with the ability to use data, customer insight, and operational context to inform product decisions.
- Experience managing multiple product development tracks in a fast-paced environment without losing attention to detail.
- Strong stakeholder management skills, with the confidence to collaborate, challenge constructively and influence decisions across product, technology and business teams.
Preferred Skills
- Experience working in CRM, loyalty, CDP, MarTech or customer data environments - specific platform knowledge in Braze, mParticle and Talon One is an advantage
- Exposure to platforms and tools related to customer engagement, identity, segmentation, consent management, or personalisation.
- Experience in retail, fashion, membership, subscription or ecommerce businesses.
- Familiarity with experimentation, event tracking and measurement frameworks across digital products.
This is an excellent opportunity to join a global fashion brand and add real impact to their product, loyalty and customer retention. The role offers hybrid working with 3 days a week on site and 2 remotely.
If interested then get in touch ASAP as my client is looking to move quickly and I have interview slots ready to be filled. This is a great opportunity, so don't delay and apply today to be considered.
Digital Product Manager - Customer Loyalty in Solihull employer: Randstad Technologies Recruitment
Randstad Technologies is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to thrive in a fast-paced environment. With a strong focus on professional development, we provide ample opportunities for growth and advancement within the IT sector, alongside competitive benefits that enhance work-life balance. Join us to be part of a supportive team that values innovation and collaboration, making every day at work both meaningful and rewarding.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager - Customer Loyalty in Solihull
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Randstad Technologies Recruitment!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Randstad Technologies Recruitment would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Randstad Technologies Recruitment through your school's career services!
We think you need these skills to ace Digital Product Manager - Customer Loyalty in Solihull
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Digital Product Manager - Customer Loyalty, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Digital Product Manager - Customer Loyalty position at Randstad Technologies Recruitment. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
