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- Tasks: Provide technical support for paid social platforms and troubleshoot operational issues.
- Company: Join a globally recognised consumer brand known for creativity and storytelling.
- Benefits: Competitive day rate, hybrid work model, and potential for contract extension.
- Why this job: Be the go-to person for ad-tech support and make a real impact in marketing technology.
- Qualifications: Experience in ad operations and strong hands-on Sprinklr skills required.
- Other info: Urgent vacancy with immediate interviews – apply now!
We're hiring a Product Support Manager to join the Marketing Product team of a globally recognised, purpose-led consumer brand known for creativity and iconic storytelling.
This role supports the smooth operation of paid social and social media management platforms, working closely with marketing, product, and external platform partners.
The Role
You'll be the first point of contact for technical and operational issues across paid social platforms and social management tools. This is a hands-on ad-tech support role, not a creative social media position.
Key Responsibilities
- Provide technical support and troubleshooting for paid social and social management platforms
- Act as the main support contact for Sprinklr, resolving dashboard, publishing, reporting, and integration issues
- Support platforms including Meta, TikTok, Snapchat, Pinterest and X
- Troubleshoot outages, bugs, data issues, and access problems
- Manage user access, permissions, tokens, and account integrations
- Work with Product Marketing, Engineering, and external vendors to resolve issues
- Support onboarding of new tools, features, and platform updates
Required Experience
- Experience in ad operations, marketing operations, or platform/product support
- Strong hands-on Sprinklr experience (essential)
- Experience supporting paid social advertising platforms
- Technically confident, detail-oriented, and comfortable working under pressure
- Clear communicator with strong problem-solving skills
Ideal Backgrounds
- Product Support Manager, Marketing Operations Manager, Ad Operations Specialist, Social Media Operations Manager, Sprinklr Consultant, or Ad Tech / SaaS Platform Support Specialist.
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to khushboo.pandey@randstad.co.uk.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Product Support Manager/ Ad- Tech Support employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager/ Ad- Tech Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the ad-tech space, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for the interview by brushing up on your Sprinklr skills and any other platforms mentioned in the job description. We want you to be the go-to person for technical support, so show them you know your stuff!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up with a quick email. It shows initiative and keeps you on their radar.
✨Tip Number 4
Practice your problem-solving skills! Think of common issues that arise in ad operations and how you would tackle them. Being able to demonstrate your troubleshooting prowess can really set you apart.
We think you need these skills to ace Product Support Manager/ Ad- Tech Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Manager role. Highlight your experience with ad operations and any hands-on work with Sprinklr. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing clear communicators who can think on their feet, so don’t hold back on sharing your success stories!
Keep It Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can make your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly, especially since this is an urgent vacancy!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Sprinklr and the paid social platforms mentioned in the job description. Be ready to discuss specific features, troubleshooting methods, and any recent updates you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you resolved bugs or managed user access problems. This will demonstrate your hands-on experience and ability to work under pressure.
✨Communicate Clearly and Confidently
Since this role requires clear communication with various teams, practice articulating your thoughts. You might be asked to explain complex technical issues, so being able to simplify your explanations is key.
✨Research the Company and Its Culture
Familiarise yourself with the company's values and recent projects. Understanding their purpose-led approach will help you align your answers with what they’re looking for, showing that you're not just a fit for the role but also for the company culture.
