Role: Customer Service Agent Type: Contract (6 Months with potential extension)
Location: Newcastle, UK
Working Model: Onsite
We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:
- Acting as first point of contact for Personal Loans account holders via inbound calls
- Take responsibility for managing customer information in line with GDPR experience
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
- Striving to ensure a first-outcome resolution for our customers
- Able to work in a fast-paced environment while ensuring that processes & procedures are followed
- Can ensure that customer records are kept accurate and up to date
- Able to achieve Key Performance Indicators such as Average Handling Time
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
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Customer Service Representative - Newcastle, UK in North East employer: Randstad Technologies Recruitment
Join a dynamic team in Newcastle where your contributions as a Customer Service Representative will be valued and recognised. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. With a focus on delivering exceptional customer service, you'll enjoy a supportive environment that encourages teamwork and innovation, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
