At a Glance
- Tasks: Be the friendly voice for Personal Loans customers and resolve their queries.
- Company: Join a dynamic team in Newcastle with a focus on customer satisfaction.
- Benefits: Gain valuable experience, work in a supportive environment, and enjoy a competitive salary.
- Other info: Immediate interviews available – don’t miss out on this opportunity!
- Why this job: Make a difference by helping customers while developing your skills in a fast-paced setting.
- Qualifications: Previous call centre or customer service experience is essential.
The predicted salary is between 20000 - 25000 £ per year.
Role: Customer Service Agent
Type: Contract (6 Months)
Location: Newcastle, UK
Working Model: Onsite
We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:
- Acting as first point of contact for Personal Loans account holders via inbound calls
- Take responsibility for managing customer information in line with GDPR experience
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
- Striving to ensure a first-outcome resolution for our customers
- Able to work in a fast-paced environment while ensuring that processes & procedures are followed
- Can ensure that customer records are kept accurate and up to date
- Able to achieve Key Performance Indicators such as Average Handling Time
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to praveen.sukkala2@randstaddigital.com.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Customer Service Agent - Newcastle, UK in Newcastle upon Tyne employer: Randstad Technologies Recruitment
Randstad Technologies is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to thrive in a fast-paced environment. With a strong focus on professional development, we provide ample opportunities for growth and advancement within the IT sector, alongside competitive benefits that enhance work-life balance. Join us to be part of a supportive team that values innovation and collaboration, making every day at work both meaningful and rewarding.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Newcastle, UK in Newcastle upon Tyne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Randstad Technologies Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Randstad Technologies Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent - Newcastle, UK in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Randstad Technologies Recruitment.
How to prepare for a job interview at Randstad Technologies Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Randstad Technologies Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Randstad Technologies Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
