At a Glance
- Tasks: Engage with customers through live chat and digital messaging to resolve queries.
- Company: Join a leading global business consultancy in a vibrant Newcastle office.
- Benefits: Competitive daily rate, collaborative environment, and valuable industry experience.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Be part of a high-visibility telecom project and enhance customer experiences.
- Qualifications: Experience in telecoms and digital support platforms is essential.
The predicted salary is between 28890 - 35310 £ per year.
Location: Newcastle upon Tyne
Contract Duration: 6 Months
Rate: £170 a day Inside IR35 Umbrella
Work Pattern: 37.5 hours per week (Rotational Shift Roster)
My client is currently seeking a Digital Customer Communications Analyst to join an industry-leading global business consultancy, supporting a major UK telecom project on-site in Newcastle. In this role, you will be at the heart of daily customer engagement, focusing on non-voice, real-time messaging, and live chat channels. You will work within a collaborative, fast-paced operational team to analyse customer interactions, resolve day-to-day queries, and help drive continuous improvements across digital touchpoints.
Key Responsibilities
- Manage and respond to live chat interactions, web messaging, and digital customer queries with speed, clarity, and accuracy.
- Investigate lower-complexity customer challenges, identifying underlying causes and delivering effective solutions.
- Review daily interaction data to help spot trends, gather insights, and provide feedback to team leads to enhance the overall customer journey.
- Work closely alongside team members and operational leads in a structured environment to maintain service quality and hit key performance benchmarks.
Essential Skills
- Telecoms Domain: Solid background in Telecoms, Broadband, or Mobile.
- Live Chat & Non-Voice: Hands-on experience with Live Chat, messaging, or digital support platforms.
- Analytical: Skilled at reviewing interaction data, spotting trends, and resolving service issues.
This is an ideal opportunity for a mid-level digital support or chat specialist looking to gain experience with a world-renowned consultancy, working on high-visibility project deliverables in a vibrant office setup. If this seems of interest to you then please apply to the AD or send your CV to Randstad Technologies.
Customer Contact Comms Analysts in Newcastle upon Tyne employer: Randstad Technologies Recruitment
Randstad Technologies is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to thrive in a fast-paced environment. With a strong focus on professional development, we provide ample opportunities for growth and advancement within the IT sector, alongside competitive benefits that enhance work-life balance. Join us to be part of a supportive team that values innovation and collaboration, making every day at work both meaningful and rewarding.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
