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For Companies At a Glance
- Tasks: Be the go-to person for creator payment systems and tackle technical challenges.
- Company: Join a dynamic tech company at the forefront of the creator economy.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by streamlining payment processes for creators worldwide.
- Qualifications: Experience in Technical Support or Product Operations, with SQL skills preferred.
The predicted salary is between 60000 - 80000 £ per year.
Location: EMEA (Stockholm / London preferred) Flexible / Remote
The Role
We are looking for a highly motivated Technical Operations Manager to be the linchpin of our creator payment systems.
What You'll Do
- Serve as the central point of contact for complex creator payment, tax, and onboarding escalations.
- Manage and prioritize technical support queues (e.g., Jira), diagnosing "unpayable" statuses and system errors.
- Utilize SQL and internal financial tooling to investigate data issues, clean up legacy creator profiles, and ensure compliance.
- Partner cross-functionally with Engineering, Finance, and Product to resolve major payout incidents and build a roadmap for better automation.
- Develop playbooks, FAQs, and standard operating procedures (SOPs) to minimize escalations and empower L1/L2 support teams.
What You Bring
- A strong background in Technical Support, Product Operations, or FinOps - preferably within a fast-paced tech, creator economy, or fintech environment.
- High proficiency in ticketing systems and managing technical escalations.
- Foundational SQL skills; you are comfortable querying databases to investigate the root cause of an issue.
- Exceptional organizational skills and an analytical mindset to identify patterns in support tickets and advocate for permanent fixes.
- Strong written and verbal English communication skills.
Bonus:
- Experience with payment systems, tax compliance (KYC), or global creator monetization platforms.
Technical Operations Manager - SPFYJP in London employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Manager - SPFYJP in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical operations and payment systems. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience with SQL, ticketing systems, and any relevant projects. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Operations Manager - SPFYJP in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Operations Manager role. Highlight your experience in technical support and any relevant skills like SQL or managing escalations. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the creator economy and how your skills can help us improve our payment systems. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve tackled complex issues or improved processes. We’re all about finding solutions, so let us know how you’ve made an impact in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SQL and ticketing systems. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity with the technical aspects of the job.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous positions. Think about specific instances where you diagnosed problems or improved processes, as this will demonstrate your analytical mindset and ability to advocate for solutions.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice articulating your thoughts clearly. You might want to rehearse explaining technical concepts in simple terms, as this will help you connect with non-technical stakeholders during the interview.
✨Understand the Creator Economy
Familiarise yourself with the creator economy and payment systems. Being able to discuss trends and challenges in this space will not only impress your interviewers but also show that you're genuinely interested in the role and its impact.