Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for paid social platforms and troubleshoot operational issues.
- Company: Join a globally recognised consumer brand known for creativity and storytelling.
- Benefits: Competitive day rate, hybrid work model, and potential for contract extension.
- Why this job: Be the go-to person for ad-tech support and make a real impact in marketing.
- Qualifications: Experience in ad operations and strong hands-on Sprinklr skills required.
- Other info: Urgent vacancy with immediate interviews – apply now!
The predicted salary is between 50000 - 60000 £ per year.
12-month contract with Potential Extension
Day rate - £250- £300/day
London (hybrid - 3 days onsite)
We are hiring a Product Support Manager to join the Marketing Product team of a globally recognised, purpose-led consumer brand known for creativity and iconic storytelling. This role supports the smooth operation of paid social and social media management platforms, working closely with marketing, product, and external platform partners.
The Role
You will be the first point of contact for technical and operational issues across paid social platforms and social management tools. This is a hands-on ad-tech support role, not a creative social media position.
Key Responsibilities
- Provide technical support and troubleshooting for paid social and social management platforms
- Act as the main support contact for Sprinklr, resolving dashboard, publishing, reporting, and integration issues
- Support platforms including Meta, TikTok, Snapchat, Pinterest and X
- Troubleshoot outages, bugs, data issues, and access problems
- Manage user access, permissions, tokens, and account integrations
- Work with Product Marketing, Engineering, and external vendors to resolve issues
- Support onboarding of new tools, features, and platform updates
Required Experience
- Experience in ad operations, marketing operations, or platform/product support
- Strong hands-on Sprinklr experience (essential)
- Experience supporting paid social advertising platforms
- Technically confident, detail-oriented, and comfortable working under pressure
- Clear communicator with strong problem-solving skills
Ideal Backgrounds
- Product Support Manager
- Marketing Operations Manager
- Ad Operations Specialist
- Social Media Operations Manager
- Sprinklr Consultant
- Ad Tech / SaaS Platform Support Specialist
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to khushboo.pandey@randstad.co.uk
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Product Support Manager/ Ad- Tech Support in London employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager/ Ad- Tech Support in London
✨Tip Number 1
Network like a pro! Reach out to folks in the ad-tech space, especially those who work with platforms like Sprinklr. A friendly chat can open doors and give you insider info on job opportunities.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role is all about troubleshooting and support, be ready to discuss specific issues you've resolved in the past, especially with paid social platforms.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've tackled challenges in ad operations or platform support. This will demonstrate your hands-on experience and confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Support Manager/ Ad- Tech Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ad operations and product support. We want to see how your skills align with the role, especially your hands-on experience with Sprinklr and paid social platforms.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love clear communicators who can think on their feet, so don’t hold back on sharing those success stories!
Be Clear and Concise: When writing your cover letter or any additional notes, keep it straightforward. We appreciate clarity, so make sure you get straight to the point about why you're a great fit for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity right away.
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Platforms
Make sure you’re well-versed in the paid social platforms mentioned in the job description, especially Sprinklr. Familiarise yourself with common issues and troubleshooting steps for each platform, as this will show your technical confidence and readiness to tackle challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your clear communication and analytical skills.
✨Understand the Role's Responsibilities
Review the key responsibilities listed in the job description and think about how your experience aligns with them. Be ready to discuss how you would handle specific scenarios, such as troubleshooting outages or managing user access, to show you’re a perfect fit for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the tools they use, or upcoming projects. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
