At a Glance
- Tasks: Provide 1st/2nd line IT support for Windows and Mac systems.
- Company: Join a dynamic corporate environment in Hammersmith.
- Benefits: Competitive pay, hands-on experience, and a supportive team.
- Other info: Immediate start available with great career growth potential.
- Why this job: Make a difference by ensuring smooth operations and helping users thrive.
- Qualifications: Minimum 2 years of desktop support experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
My corporate client is looking for a credible IT Desktop Support contractor to provide 1st/2nd Line IT desktop support for both Windows and Mac software & hardware. The role is based in Hammersmith and requires you to be on site 5 days a week working hours 9am - 6pm. So the right candidate will ideally be located within a 45min commute of Hammersmith.
Your main duties will be to ensure the smooth operations of our delivery centre and to assist corporate end-users in corporate offices and remote locations with technical support of approved desktop/laptop computers, applications, and related technologies. Support includes specifications, installation, and testing of computer systems and peripherals within established guidelines.
Essential Skills- Minimum 2 years desktop support experience
- Used to working in a corporate environment
- A strong communicator with great personable skills used to dealing with 3rd party vendors
- Can handle a large quantity of tickets in an organised and efficient manner
- Educated to degree level
- Demonstrated proficiency installing and supporting Windows 10/11
- Experience installing and supporting Mac OS
- Demonstrate an understanding of basic Networking concepts including TCP/IP
- Familiarity with common workplace productivity computing applications, e.g. Microsoft product suite, email clients, calendaring, Internet usage, Antivirus, inventory management and backup procedures
- Experience installing software, patches, updates on Desktops, Laptops, and Peripheral equipment
- Experience of configuring and troubleshooting Apple and Samsung mobile devices
- Experience of administering IT management tools such as MDM, Active Directory, Remote Support (i.e. RDP) etc.
We are looking for the right candidate to start immediately and I have interview slots ready to go so don't delay and apply ASAP to be considered.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT Support Engineer - 1st/2nd Line - Windows/Mac in London employer: Randstad Technologies Recruitment
Join a dynamic corporate environment in Hammersmith where your skills as an IT Support Engineer will be valued and nurtured. With a strong focus on employee growth, we offer comprehensive training opportunities and a collaborative work culture that encourages innovation and teamwork. Enjoy the benefits of working in a vibrant location with easy access to transport links, making your daily commute a breeze.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - 1st/2nd Line - Windows/Mac in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your Windows and Mac support knowledge, especially if you’ve got experience with troubleshooting and installing software. We want to see you confidently handle those 1st/2nd line queries like a pro!
✨Tip Number 2
Practice your communication skills! Being a strong communicator is key in IT support. We need to know you can explain complex tech stuff in simple terms to end-users. So, maybe role-play some scenarios with a mate to get comfy.
✨Tip Number 3
Organise your time like a boss! You’ll be juggling multiple tickets, so having a system to prioritise and manage them efficiently is crucial. We suggest using tools or apps that help you keep track of your tasks and deadlines.
✨Tip Number 4
Apply through our website! Don’t miss out on this opportunity by waiting too long. We’ve got interview slots ready, so get your application in ASAP and show us why you’re the perfect fit for this role!
We think you need these skills to ace IT Support Engineer - 1st/2nd Line - Windows/Mac in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows and Mac support. We want to see how your skills match the job description, so don’t be shy about showcasing your 1st/2nd line support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Desktop Support role. We love seeing your personality come through, so keep it friendly and professional.
Show Off Your Communication Skills:Since this role involves dealing with end-users and vendors, make sure to highlight your strong communication skills in your application. We want to know how you handle technical issues with a personable touch!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into the interview process quickly. We can’t wait to hear from you!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Mac OS. Be ready to discuss your experience with installing, supporting, and troubleshooting these systems. It’s also a good idea to have examples of how you've handled specific technical issues in the past.
✨Show Off Your Communication Skills
Since this role involves dealing with corporate end-users and third-party vendors, practice explaining technical concepts in simple terms. Think about times when you’ve successfully communicated with non-technical users and be prepared to share those stories.
✨Organise Your Experience
With the need to handle a large volume of tickets, demonstrate your organisational skills. Prepare to talk about how you prioritise tasks and manage your time effectively. Maybe even bring a list of tools or methods you use to stay organised.
✨Familiarise Yourself with Networking Basics
Since understanding basic networking concepts like TCP/IP is essential, make sure you can explain these ideas clearly. You might want to review common networking scenarios you’ve encountered and how you resolved them, as this could come up during the interview.
