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- Tasks: Provide first and second line IT support to users, troubleshooting issues efficiently.
- Company: Join a leading global financial services organisation with a dynamic work culture.
- Benefits: Competitive hourly rate, potential for contract extension, and valuable experience.
- Why this job: Kickstart your IT career while making a real difference in user support.
- Qualifications: Experience in IT Helpdesk support and strong communication skills required.
- Other info: Rotational shifts provide flexibility and exposure to diverse IT challenges.
We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.
The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment.
Key Responsibilities- Provide first-line IT support via phone and service desk tools
- Troubleshoot application, hardware, software, and basic network issues
- Log, track, and resolve incidents and requests within SLAs
- Escalate complex issues and potential service outages
- Support IT changes and maintain accurate documentation
- Communicate system availability and outages to users
- Work rotational shifts to ensure support coverage
- 9:00 AM - 5:00 PM
- 11:30 AM - 7:30 PM
- Experience in IT Helpdesk / Service Desk support
- Knowledge of incident, request, and problem management
- Hands-on troubleshooting (hardware, software, basic networking)
- Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar)
- Strong communication and customer service skills
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV.
IT First & Second Line Support in London employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT First & Second Line Support in London
✨Tip Number 1
Make sure you know your stuff! Brush up on your IT Helpdesk skills and be ready to talk about your experience with troubleshooting and customer service. We want to see that you can handle those first-line and second-line support queries like a pro.
✨Tip Number 2
Practice your communication skills! You’ll be the first point of contact for users, so being clear and friendly is key. We suggest doing some mock calls or role-playing scenarios to get comfortable with explaining technical issues in simple terms.
✨Tip Number 3
Get familiar with ITSM tools like ServiceNow or Jira. If you’ve used them before, great! If not, do a bit of research or even watch some tutorials. We want to see that you’re ready to hit the ground running when it comes to logging and tracking incidents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT First & Second Line Support in London
Some tips for your application 🫡
Keep Your CV Fresh: Make sure your CV is up to date and tailored for the IT Helpdesk Support role. Highlight your relevant experience in first and second line support, and don’t forget to mention any ITSM tools you’ve used!
Read the Job Specs Carefully: Before applying, take a good look at the job description. Understanding the key responsibilities and required skills will help you align your application with what we’re looking for.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled IT issues in the past. We want to see your hands-on experience with hardware, software, and basic networking problems!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Stuff
Make sure you brush up on your IT Helpdesk knowledge. Familiarise yourself with common issues and solutions related to hardware, software, and basic networking. Being able to discuss specific troubleshooting scenarios will show that you're ready for the role.
✨Master the Tools
Get comfortable with ITSM tools like ServiceNow, Remedy, or Jira. If you have experience with these, be prepared to share examples of how you've used them in past roles. If not, do a bit of research to understand their functionalities and how they can help streamline support processes.
✨Communicate Clearly
Strong communication skills are key in this role. Practice explaining technical issues in simple terms, as you'll need to assist users who may not be tech-savvy. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Shift Flexibility
Since this role involves rotational shifts, be ready to discuss your availability and willingness to work different hours. Highlight any previous experience in similar environments to reassure the interviewer that you can adapt to the shift patterns required.
