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- Tasks: Provide hands-on tech support and resolve hardware/software issues for employees.
- Company: Leading global provider of financial software solutions.
- Benefits: Gain valuable experience, career development, and work in a supportive team.
- Why this job: Step into a junior IT role with exposure to global users and enterprise systems.
- Qualifications: 1+ year of tech support experience and knowledge of Windows/MacOS.
- Other info: Fast-paced environment with clear career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Location: Victoria, London, UK
Work Model: Onsite, 5 days per week
Contract: 6‑months
My client, a leading global provider of financial software solutions, is seeking a Junior Desktop Support Technician to join their onsite support team. This is a hands‑on role, serving as the first point of contact for employees and providing high‑quality technical support. You'll manage daily walk‑ups and remote tickets (averaging 30 per day), ensuring quick resolution and minimal downtime.
What You'll Do
- Provide front‑line support via walk‑ups and remote channels.
- Diagnose and resolve hardware/software issues across Windows and MacOS.
- Manage onboarding, workstation setup, and user training.
- Handle asset management, upgrades, and patching.
- Support meeting rooms, events, and small IT projects end‑to‑end.
What We're Looking For
- 1+ year of tech support/help desk experience.
- Knowledge of Windows or MacOS operating systems.
- Strong interpersonal and communication skills.
- Customer‑focused mindset with ability to explain technical concepts clearly.
- Familiarity with ServiceNow, Active Directory, Office 365, Google Suite, Slack, Zoom, and VPN basics.
Why Apply? This is a great opportunity to step into a junior IT support role with exposure to global users and enterprise systems. You'll gain hands‑on experience in a fast‑paced environment, working onsite in Victoria, London, with a supportive team and clear career development potential.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Desktop Support Technician in London employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Windows and MacOS. We recommend practising how to explain your troubleshooting process clearly, as communication is key in this role.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped users in the past. Remember, it's all about making their experience smooth and hassle-free.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Desktop Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Technician role. Highlight your tech support experience and any relevant skills, like your knowledge of Windows or MacOS. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how your customer-focused mindset will benefit our users. Keep it friendly and professional – we love a good story!
Show Off Your Skills: Don’t forget to mention your familiarity with tools like ServiceNow, Active Directory, and Office 365. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our awesome team in Victoria, London. We can’t wait to hear from you!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and MacOS operating systems. Be ready to discuss common hardware and software issues you've resolved in the past, as well as any experience you have with tools like ServiceNow or Active Directory.
✨Show Off Your Communication Skills
As a Desktop Support Technician, you'll need to explain technical concepts clearly to non-tech users. Practice articulating your thoughts and consider how you would explain a complex issue in simple terms during the interview.
✨Demonstrate Your Customer-Focused Mindset
Prepare examples that showcase your ability to provide excellent customer service. Think about times when you went above and beyond to help a user or resolved an issue quickly to minimise downtime.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Prepare by thinking through potential walk-up situations or remote ticket challenges you might encounter in this role.
