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For Companies At a Glance
- Tasks: Lead the design and implementation of enterprise-scale contact centre solutions using AWS Connect.
- Company: Join Randstad Technologies, a top recruitment firm in IT & Engineering.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact by architecting innovative contact centre solutions with cutting-edge technology.
- Qualifications: Deep experience with AWS Connect and strong skills in DevOps and CI/CD.
Location: London, UK (Hybrid - 2 days/week in office)
Job Type: Full-Time / Contract
The Role
We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact centre solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach.
Key Responsibilities
- Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.
- Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.
- Automation: Implement "Contact Centre as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments.
- Engineering: Develop microservices-based solutions to enhance contact centre functionality and performance monitoring (CloudWatch).
- Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.
Technical Requirements
- Amazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Centre solutions.
- AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB.
- ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact centre environment.
- DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform).
- Architecture Patterns: Strong understanding of SOA, Microservices, and Event-Driven architecture.
Preferred Skills
- Experience with Salesforce Marketing Cloud or Campaign Operations.
- Knowledge of ServiceNow Event Management and Functional Testing.
- Background in telecom technologies (SIP, VoIP, PSTN).
Mandatory Skills:
- AWS IaaS, CI/CD Architecture, Performance Monitoring - Cloud Native (AWS Cloud Watch, Azure Cloud Monitor) - Testing, SOA and Microservices Based Architecture, Software Engineering and Design Architecture.
AWS Connect Architect in London employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that AWS Connect Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects related to AWS Connect and integrations with ServiceNow or Salesforce. We want to see your hands-on experience in action!
✨Tip Number 3
Prepare for those interviews! Brush up on your technical knowledge around AWS services, CI/CD, and microservices. We recommend doing mock interviews with friends or using online platforms to get comfortable with the questions you might face.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace AWS Connect Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AWS Connect and related technologies. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the AWS Connect Architect role. Share specific examples of your past work that relate to the job description.
Showcase Your Technical Skills: Since this role is all about technical expertise, make sure to list your proficiency in AWS services like Lambda and API Gateway. We love seeing candidates who can demonstrate their hands-on experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your AWS Connect Inside Out
Make sure you have a solid grasp of AWS Connect and its features. Be prepared to discuss your hands-on experience with architecting and deploying contact centre solutions, as well as any specific projects you've worked on that highlight your expertise.
✨Showcase Your Integration Skills
Since the role involves integrating AWS Connect with platforms like ServiceNow and Salesforce, come ready to share examples of how you've successfully built these integrations. Highlight your experience with AWS Lambda and API Gateway, and be ready to explain your approach to solving integration challenges.
✨Demonstrate Your DevOps Knowledge
This position requires a strong understanding of CI/CD and Infrastructure as Code. Brush up on your Terraform and CloudFormation skills, and be prepared to discuss how you've implemented 'Contact Centre as Code' in previous roles. Real-world examples will make your case stronger!
✨Communicate Effectively with Stakeholders
Collaboration is key in this role, so think about how you've partnered with stakeholders in the past. Prepare to discuss how you've translated business requirements into technical roadmaps, and be ready to demonstrate your ability to communicate complex technical concepts in an understandable way.