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- Tasks: Handle customer queries and manage data efficiently in a fast-paced environment.
- Company: Join Tata Steel, a leading manufacturer with a rich history in Llanelli.
- Benefits: Enjoy competitive salary, discounts, training opportunities, and 35 days holiday.
- Why this job: Be part of a supportive team and make a real difference in customer service.
- Qualifications: 2+ years in customer-facing admin roles and strong IT skills required.
- Other info: Potential for permanent position and career growth within a dynamic company.
The predicted salary is between 18000 - 36000 £ per year.
Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Llanelli? Tata Steel are seeking a Customer Service Representative to join their team on a temporary basis. The Trostre site is responsible for manufacturing tonnes of tinplate per annum and has been in Llanelli since 1947.
The successful applicant will be an approachable individual with good IT literacy and who excels at providing customer service.
Role Responsibilities- Handling customer queries to a high standard and within a timely manner
- Signposting customers to further support as required
- Undertaking follow up enquiries
- Inputting order entry on internal systems
- Entering numerical and personal data onto the system efficiently and in a timely manner
- Using Ms Excel for data management
- Managing delivery and invoice queries, escalating if required
- Managing data and coordinating activities to ensure the smooth operation of the department daily
- Adhering to UK Health and Safety legislation at all times
- Driving licence and access to own vehicle (due to the nature of the works)
- Previous experience within a customer facing administrative role (2+ years)
- Computer literacy (training will be provided on bespoke systems)
- Previous office environment experience
- Strong written and verbal communication
- High attention to detail
- Previous experience working with numerical data and conducting data entry
- Confidence in problem solving and handling complaints
- Ability to work in a fast-paced environment
- Good knowledge of UK Health and Safety legislation
- Access to retail and restaurant discounts with major retailers
- Opportunity to develop by being part of additional courses and training
- Access to Employee Assistance programme for mental, physical and financial support
- Dedicated team throughout your journey in the role
- Opportunity to progress into a permanent position
- 35 days holiday per annum (including Bank Holidays)
- Opportunity to receive reward vouchers for referring a friend to Randstad
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Customer Service Representative - Tata Steel, Trostre in Llanelli employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Tata Steel, Trostre in Llanelli
✨Tip Number 1
Get to know the company! Research Tata Steel and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Representative and role-play them with a friend. This will help you feel more confident when handling queries during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Tata Steel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service role!
We think you need these skills to ace Customer Service Representative - Tata Steel, Trostre in Llanelli
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and IT skills. We want to see how you can be an asset to our busy team, so don’t hold back on showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Representative role at Tata Steel. Be personable and let us know what excites you about this opportunity.
Showcase Your Attention to Detail: In a role that involves data entry and managing queries, attention to detail is key. Make sure your application is free from typos and clearly formatted. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer queries in the past, especially in a busy environment. Think of specific examples where you excelled at problem-solving or turned a complaint into a positive experience.
✨Show Off Your IT Skills
Since the role requires good IT literacy, be prepared to talk about your experience with software like MS Excel and any other systems you've used. If you have examples of how you've efficiently managed data or improved processes, share those stories!
✨Demonstrate Team Spirit
Tata Steel values teamwork, so highlight your ability to work well within a team. Share instances where you collaborated with colleagues to achieve a common goal or supported others during busy periods. This will show that you're not just a lone wolf but a team player.
✨Understand Health and Safety Regulations
Familiarise yourself with UK Health and Safety legislation, as it's crucial for this role. Be ready to discuss how you’ve adhered to safety protocols in previous jobs, and why you think they are important in a manufacturing environment.