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- Tasks: Manage customer renewals, solve problems, and collaborate with sales teams.
- Company: Join a dynamic software services team in Leeds with a hybrid work model.
- Benefits: Competitive day rate, flexible working, and potential for contract extension.
- Why this job: Make a real impact by keeping customers happy and ensuring their contracts are renewed.
- Qualifications: 1-3 years in customer support or similar roles, strong communication skills required.
- Other info: Immediate interviews available; apply now to kickstart your career!
The predicted salary is between 30000 - 42000 £ per year.
Location: Leeds (Hybrid: 1-2 days in-office)
Contract: 12 Months (with potential to extend)
Day rate: £(Apply online only) per day Inside IR35
We are looking for a Renewals Specialist to join our client software services team. In this role, your main goal is to keep their current customers happy and ensure they renew their contracts with them.
What you will do:
- Manage Renewals: Handle the whole process from checking accounts to creating quotes and closing the deal.
- Help Customers: Work closely with clients to solve problems and make sure their contracts are renewed on time.
- Work with the Team: Partner with our Sales and Customer Success teams to create the best plans for our clients.
- Track Success: Keep an eye on accounts that might leave (churn) and find ways to keep them with us.
What we are looking for:
- Experience: 1-3 years of experience in customer support, service management, accounts receivable, or a similar relationship-driven role.
- Customer Focus: Proven success in managing customer relationships and a strong commitment to quality solutions.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to interface confidently with C-level executives.
- Analytical Mindset: Strong problem-solving skills and the ability to present numerical data effectively.
- Technical Proficiency: Experience with CRM tools (Salesforce or NetSuite) and basic project management skills are highly desirable.
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately.
Sales Renewals Specialist in Leeds employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Renewals Specialist in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their products and services, especially how they handle renewals. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Sales Renewals Specialist. Highlight your customer relationship skills and any relevant tools you've used, like Salesforce or NetSuite.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in the hiring manager's mind. Plus, it shows your enthusiasm for the position and your commitment to good communication.
We think you need these skills to ace Sales Renewals Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Renewals Specialist role. Highlight your experience in customer support and relationship management, as these are key for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've successfully managed customer relationships and solved problems in the past. We want to see your personality and passion for keeping customers happy.
Show Off Your Communication Skills: Since communication is crucial for this role, make sure your written application reflects your exceptional skills. Keep it clear, concise, and professional, but don’t be afraid to let your unique voice come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Numbers
As a Sales Renewals Specialist, you'll need to be comfortable with numerical data. Brush up on key metrics related to customer retention and churn rates. Be ready to discuss how you've used data in past roles to drive decisions or improve customer satisfaction.
✨Showcase Your Customer Focus
Prepare examples that highlight your experience in managing customer relationships. Think of specific situations where you turned a potential churn into a renewal. This will demonstrate your commitment to keeping customers happy and your problem-solving skills.
✨Communicate Confidently
Since you'll be interfacing with C-level executives, practice articulating your thoughts clearly and confidently. Mock interviews with friends or family can help you refine your communication style and ensure you come across as professional and knowledgeable.
✨Familiarise Yourself with CRM Tools
If you have experience with Salesforce or NetSuite, be prepared to discuss it. If not, do some research on these tools and understand their functionalities. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.
