At a Glance
- Tasks: Lead and motivate a team while ensuring top-notch technical support for users.
- Company: Join a prestigious global luxury beauty and retail brand.
- Benefits: Competitive salary, potential for extension, and hands-on leadership experience.
- Other info: Opportunity for professional growth in a vibrant team setting.
- Why this job: Make a real impact by improving service quality in a dynamic environment.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Fareham (4 days onsite)
Contract Length: 6 Months with potential extension
Pay Rate: 40,000 per annum equivalent
About the Role
We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite), this role perfectly balances hands-on technical escalation with hands-off people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance.
Key Responsibilities
- Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and guiding professional development.
- Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes.
- Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams.
- Quality Assurance: Conduct regular ticket audits and call monitoring to maintain an exceptional standard of customer service and technical accuracy.
IT Service Desk Team Leader employer: Randstad Technologies Recruitment
Join a prestigious global luxury beauty and retail brand as an IT Service Desk Team Leader in Fareham, where you will thrive in a dynamic work culture that prioritises employee growth and development. With a focus on continuous service improvement and a commitment to providing world-class technical assistance, this role offers a unique opportunity to lead a dedicated team while enjoying the benefits of a supportive environment and competitive pay. Embrace the chance to make a meaningful impact in a company that values its employees and fosters a collaborative atmosphere.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
