At a Glance
- Tasks: Lead IT service delivery and ensure top-notch user experience across technology.
- Company: Join a pioneering global firm with a focus on innovation.
- Benefits: Competitive daily rate, flexible work environment, and potential for contract extension.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be the driving force behind seamless IT operations and make a real impact.
- Qualifications: Strong ITIL knowledge and experience in operational governance required.
The predicted salary is between 10000 - 15000 £ per month.
A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape. In this role, you won't be managing infrastructure directly; instead, you will be the driving force ensuring external providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations.
Key Responsibilities:
- Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets.
- Act as the central point of contact during critical IT outages or when high-priority issues require urgent escalation.
- Maintain and update internal IT support guides, team workflows, and step-by-step operational procedures.
- Build strong relationships across business leaders, internal tech teams, and external suppliers to keep communication clear and maximise user satisfaction.
Essential Skills:
- Strong knowledge of ITIL frameworks and operational governance.
- Ability to turn complex metrics into actionable insights and executive presentations.
- Confident leading P1/P2 incidents and handling high-pressure situations.
- Natural relationship builder skilled at managing stakeholders and leading vendor reviews.
- Track record of identifying process gaps and driving continuous service improvement (CSI).
If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly to the ad.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT Service Delivery & Governance Lead employer: Randstad Technologies Recruitment
As a leading global pioneering firm, we pride ourselves on fostering a dynamic work culture that prioritises innovation and collaboration. Our London office offers a unique opportunity for IT professionals to engage in meaningful projects while enjoying flexible working arrangements, competitive daily rates, and a commitment to continuous professional development. Join us to be part of a team that values your contributions and supports your growth in the ever-evolving tech landscape.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery & Governance Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions related to ITIL frameworks and operational governance. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with performance metrics and service quality.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've handled high-pressure situations or resolved critical IT outages. This will demonstrate your ability to act as a central point of contact during escalations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that IT Service Delivery role!
We think you need these skills to ace IT Service Delivery & Governance Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with ITIL frameworks and operational governance, as these are key for this role. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics to demonstrate how you've improved service delivery or resolved high-priority incidents in the past. This will help us see your impact.
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant to the role. We want to understand your experience without wading through fluff.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL frameworks before the interview. Be ready to discuss how you've applied these principles in past roles, especially in relation to operational governance and service delivery.
✨Showcase Your Data-Driven Mindset
Prepare examples of how you've turned complex metrics into actionable insights. Think about specific instances where your analysis led to improvements in service quality or user satisfaction.
✨Demonstrate Your Stakeholder Management Skills
Be ready to talk about how you've built strong relationships with both internal teams and external vendors. Highlight any successful collaborations that led to enhanced communication and service delivery.
✨Prepare for High-Pressure Scenarios
Since this role involves handling P1/P2 incidents, think of a time when you managed a critical situation. Be prepared to explain your approach and how you ensured swift resolutions while maintaining service quality.
