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For Companies At a Glance
- Tasks: Provide first-line and second-line IT support to users in a dynamic environment.
- Company: Join a leading global financial services organisation with a strong reputation.
- Benefits: Competitive hourly rate, potential for contract extension, and valuable experience.
- Why this job: Kickstart your IT career while solving real-world tech issues every day.
- Qualifications: Experience in IT Helpdesk support and strong troubleshooting skills required.
- Other info: Urgent hiring with immediate interviews available; flexible rotational shifts.
Location: London
Duration: 10 Months Contract with Potential Extension
Rate: 18.79 - 21.56 per hour Inside IR35
We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.
The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment.
Key Responsibilities
- Provide first-line IT support via phone and service desk tools
- Troubleshoot application, hardware, software, and basic network issues
- Log, track, and resolve incidents and requests within SLAs
- Escalate complex issues and potential service outages
- Support IT changes and maintain accurate documentation
- Communicate system availability and outages to users
- Work rotational shifts to ensure support coverage
Shift Pattern: Rotational shifts: 9:00 AM - 5:00 PM, 11:30 AM - 7:30 PM
Required Skills & Experience
- Experience in IT Helpdesk / Service Desk support
- Knowledge of incident, request, and problem management
- Hands-on troubleshooting (hardware, software, basic networking)
- Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar)
- Strong communication and customer service skills
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to khushboo.co.uk.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT First & Second Line Support employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT First & Second Line Support
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting techniques for hardware, software, and basic networking. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for IT issues, being able to explain complex problems in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Familiarise yourself with ITSM tools like ServiceNow or Jira. If you haven't used them before, check out some online tutorials. Showing that you know your way around these tools can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’re all about making the application process smooth and easy. Plus, it shows you're keen on joining us at StudySmarter, which is always a bonus in the eyes of hiring managers.
We think you need these skills to ace IT First & Second Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Helpdesk and Service Desk support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting expertise!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d communicate with end users.
Highlight Relevant Tools Experience: Mention any experience you have with ITSM tools like ServiceNow or Jira. We’re looking for candidates who are familiar with these systems, so make sure to include them in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your IT Helpdesk knowledge. Familiarise yourself with common troubleshooting techniques for hardware, software, and basic networking issues. Being able to demonstrate your hands-on experience will show that you're ready to tackle the challenges of the role.
✨Master the Tools of the Trade
Get comfortable with ITSM tools like ServiceNow, Remedy, or Jira before your interview. If you can, practice using these platforms so you can speak confidently about your experience with them. This will help you stand out as a candidate who is already familiar with the systems they'll be using.
✨Communicate Like a Pro
Strong communication skills are key in this role. Practice explaining technical issues in simple terms, as you'll need to support end users who may not be tech-savvy. Show that you can keep users informed about their incidents and service requests throughout the process.
✨Be Ready for Shift Work
Since this role involves rotational shifts, be prepared to discuss your flexibility and willingness to work different hours. Highlight any previous experience you've had with shift work, and reassure them that you're ready to provide consistent support, no matter the time of day.
