At a Glance
- Tasks: Investigate and resolve complex issues with Wi-Fi Home Hubs and broadband devices.
- Company: Join a leading telecoms company focused on innovation and customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with two roles available for eager applicants.
- Why this job: Make a real impact by solving technical challenges and improving customer connectivity.
- Qualifications: Experience in telecoms testing, strong Python skills, and excellent communication abilities.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking a highly skilled Technical Investigation Engineer to join our clients Home Hub test team. This role is focused on the rapid investigation, replication, and diagnosis of complex customer and operational issues affecting Wifi Home Hubs and associated CPE devices.
You will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. An excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike is essential.
You will be responsible for recreating real-world customer issues within laboratory environments, producing high-quality technical evidence, and driving resolution through supplier and development teams.
Essential Technical Skills
- Telecoms Network Test Lab experience
- Proven technical expertise in consumer devices, embedded systems, and broadband CPE products.
- Strong practical experience testing and troubleshooting Home Hubs, gateways, or embedded networking devices
- Experience maintaining and improving CPE platform test environments
- Strong Python skills
- Linux
- Docker
- TCP/IP networking and broadband technologies.
- VMs and Containerisation
- Wi-Fi standards, RF fundamentals, and Wi-Fi chipset behaviour.
- Wi-Fi chipset and driver troubleshooting.
- Broadband technologies including FTTP, IPv4/IPv6, Digital Voice, TR-069/TR-369.
- Broadband/Home Gateway standards, e.g. xDSL, FTTP, IPv4/IPv6, PPP, Wi-Fi, UPnP, 4G/5G mobile networks
- Core dump and crash analysis.
- Jira, Git, GitLab, and automated test frameworks.
- Home networking, IoT devices, and customer connectivity services.
- RF fundamentals and wireless networking concepts
- Excellent diagnostic, troubleshooting, and root-cause analysis capability.
- Code revision, issue tracking and continuous integration tools, i.e. git, JIRA, Gitlab
- Agile delivery methods and tools, e.g. scrum/JIRA/wiki
Key Duties
- Lead technical investigations into complex customer-impacting issues across Home Hubs, Wi-Fi systems, Digital Voice, and associated CPE products.
- Analyse logs, telemetry, packet captures, crash dumps, and customer evidence to identify likely causes of service failure.
- Design and execute laboratory test scenarios to rapidly reproduce field issues and validate hypotheses.
- Work closely with firmware development teams, chipset vendors, and suppliers to drive root cause analysis and defect resolution.
- Produce detailed technical reports, defect documentation, and reproduction steps to support prioritisation and fix development.
- Support major incidents and high-profile escalations by providing expert technical diagnosis and recommendations.
- Develop investigation tools and automation using Python and Linux-based environments.
- Validate fixes and improvements before deployment into the customer base.
- Identify trends and recurring failure modes across the Home Hub estate and proactively drive customer experience improvements.
I have two roles available within the same team. So if you have the essential technical skills required, experience of working in a test lab environment and strong communication skills then don't delay and apply ASAP to find out more about the opportunity.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
CPE Broadband and Network Engineer in Ipswich employer: Randstad Technologies Recruitment
Randstad Technologies is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to thrive in a fast-paced environment. With a strong focus on professional development, we provide ample opportunities for growth and advancement within the IT sector, alongside competitive benefits that enhance work-life balance. Join us to be part of a supportive team that values innovation and collaboration, making every day at work both meaningful and rewarding.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CPE Broadband and Network Engineer in Ipswich
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Randstad Technologies Recruitment and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Randstad Technologies Recruitment.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace CPE Broadband and Network Engineer in Ipswich
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Randstad Technologies Recruitment.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Randstad Technologies Recruitment.
How to prepare for a job interview at Randstad Technologies Recruitment
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
