At a Glance
- Tasks: Support users with tech upgrades and provide hands-on IT assistance.
- Company: Join a top-tier firm in Edinburgh with a focus on innovation.
- Benefits: Competitive daily rate, onsite experience, and valuable skills development.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be part of exciting tech rollouts and enhance your IT support skills.
- Qualifications: Experience in IT support and familiarity with Windows and Microsoft 365.
The predicted salary is between 38250 - 46750 £ per year.
A top tier firm is looking for a reliable Field Support Engineer to join their team on a contract basis. In this role, you will play a crucial part in rolling out new workplace technology, upgrading user devices, and delivering high-quality, face-to-face technical assistance. You will split your time between floor-walking, tech bar user support, equipment deployment, and local data centre hands-and-eyes assistance.
Key Responsibilities
- Hardware Deployments: Build, configure, and roll out desktop and laptop hardware as part of a site-wide device migration program.
- User & Technical Support: Provide fast, effective 1st and 2nd line troubleshooting for both operating systems and physical hardware.
- Infrastructure Assistance: Deliver physical hands-and-eyes support within the local data centre environment as needed.
- Equipment Maintenance: Manage local IT stock, prep devices for deployment, and ensure proper asset handling.
- Customer Service: Maintain strong SLA performance while communicating clearly with end users to ensure a smooth transition.
Essential Skills
- Prior experience working in IT helpdesk, desktop support, or technician role.
- Practical experience supporting Windows 10/11 environments and Microsoft 365 administration.
- Comfortable working with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics.
Desirable Skills
- Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals.
- Prior experience using ticketing tools like ServiceNow.
- Familiarity with supporting mobile devices or MDM platforms.
If you are an IT Support Engineer looking for a new challenging role then this could be the perfect opportunity for you. If the above seems of interest to you then please apply directly to the AD or send your CV to Randstad Technologies.
Field Services Engineer in Edinburgh employer: Randstad Technologies Recruitment
Randstad Technologies is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to thrive in a fast-paced environment. With a strong focus on professional development, we provide ample opportunities for growth and advancement within the IT sector, alongside competitive benefits that enhance work-life balance. Join us to be part of a supportive team that values innovation and collaboration, making every day at work both meaningful and rewarding.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
