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For Companies At a Glance
- Tasks: Provide hands-on tech support and resolve hardware/software issues for employees.
- Company: Leading global provider of financial software solutions.
- Benefits: Gain valuable experience, career development, and work in a supportive team.
- Why this job: Kickstart your IT career with exposure to global users and enterprise systems.
- Qualifications: 1+ year of tech support experience and knowledge of Windows/MacOS.
- Other info: Fast-paced environment with clear growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Location: Victoria, London, UK
Work Model: Onsite, 5 days per week
Contract: 6‑months
My client, a leading global provider of financial software solutions, is seeking a Junior Desktop Support Technician to join their onsite support team. This is a hands‑on role, serving as the first point of contact for employees and providing high‑quality technical support. You will manage daily walk‑ups and remote tickets (averaging 30 per day), ensuring quick resolution and minimal downtime.
What You’ll Do
- Provide front‑line support via walk‑ups and remote channels.
- Diagnose and resolve hardware/software issues across Windows and MacOS.
- Manage onboarding, workstation setup, and user training.
- Handle asset management, upgrades, and patching.
- Support meeting rooms, events, and small IT projects end‑to‑end.
What We’re Looking For
- 1+ year of tech support/help desk experience.
- Knowledge of Windows or MacOS operating systems.
- Strong interpersonal and communication skills.
- Customer‑focused mindset with ability to explain technical concepts clearly.
- Familiarity with ServiceNow, Active Directory, Office 365, Google Suite, Slack, Zoom, and VPN basics.
Why Apply?
This is a great opportunity to step into a junior IT support role with exposure to global users and enterprise systems. You will gain hands‑on experience in a fast‑paced environment, working onsite in Victoria, London, with a supportive team and clear career development potential.
Desktop Support Technician employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows and MacOS, as well as tools like ServiceNow and Office 365. The more confident you are in your abilities, the better you'll perform during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for users, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on platforms like LinkedIn. They might share insights about the company culture or even refer you for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your tech support experience and familiarity with Windows and MacOS. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Desktop Support Technician role and how your customer-focused mindset will help us provide top-notch support.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your strong interpersonal skills. We love candidates who can explain technical concepts clearly, so give us examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and MacOS operating systems. Be ready to discuss common issues and solutions, as well as any experience you have with tools like ServiceNow and Active Directory. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Practice Your Communication Skills
Since this role requires a customer-focused mindset, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user with an issue. Clear communication is key, so think about how you can make complex ideas easy to understand.
✨Show Enthusiasm for Learning
This position offers great career development potential, so express your eagerness to learn and grow. Mention any relevant courses or certifications you've completed, and be prepared to discuss how you stay updated with the latest tech trends. Employers love candidates who are proactive about their professional development.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your past experience where you successfully resolved a technical issue or helped a colleague. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
