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- Tasks: Assist customers via chat, email, phone, and postal correspondence.
- Company: Join a leading consultancy firm known for innovation and exceptional service.
- Benefits: Earn £16.50 per hour with a 6-month contract and work Monday to Friday.
- Why this job: Be part of a vibrant team making a real impact in customer service.
- Qualifications: Previous customer service experience and strong problem-solving skills required.
- Other info: On-site role located in Newcastle; apply directly for this exciting opportunity.
Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) – Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you\’ll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You\’ll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You\’ll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability to manage complex queries. IT literate and comfortable using customer service systems. Solid understanding of FCA rules and regulatory compliance. Clear and professional communication skills, both written and verbal6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (url removed) or apply directly via this advert. Randstad Technologies is acting as an Employment Business in relation to this vacancy
Customer Service Representative employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding the consultancy firm's mission and how they approach customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves managing complex queries, think of examples from your past experience where you've successfully resolved issues, as these will be valuable in demonstrating your capabilities.
✨Tip Number 3
Get comfortable with ServiceNow or similar customer service systems. If you have experience with ticketing systems, be ready to discuss how you've used them effectively in previous roles.
✨Tip Number 4
Prepare for questions about FCA rules and regulatory compliance. Having a solid understanding of these regulations will show that you're not only capable of providing excellent customer service but also aware of the necessary compliance standards.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in fast-paced environments. Emphasise any roles where you managed complex queries or used customer service systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific examples of how you've resolved customer issues and contributed to a positive customer journey in past roles.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and IT literacy. Mention your understanding of FCA rules and regulatory compliance, as these are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional, reflecting the standards expected in customer service.
How to prepare for a job interview at Randstad Technologies Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially in a fast-paced environment. Share specific examples of how you've successfully handled complex queries or resolved issues to demonstrate your problem-solving skills.
✨Familiarise Yourself with ServiceNow
Since the role involves using ServiceNow for ticketing, it’s beneficial to have a basic understanding of this system. If you’ve used similar platforms before, mention that experience and express your willingness to learn quickly.
✨Understand FCA Rules and Compliance
Brush up on your knowledge of FCA rules and regulatory compliance as they are essential for this role. Being able to discuss these topics confidently will show that you are serious about maintaining high standards in customer service.
✨Practice Clear Communication
As communication is key in this role, practice articulating your thoughts clearly and professionally. Consider doing mock interviews or speaking with friends to refine your verbal and written communication skills.
