At a Glance
- Tasks: Manage customer orders, resolve queries, and support internal staff in a dynamic environment.
- Company: Join Holcim, a leading company with a supportive team culture.
- Benefits: Enjoy competitive pay, paid holidays, and exclusive discounts.
- Other info: Flexible shifts with potential for permanent roles and career progression.
- Why this job: Gain valuable experience in customer service and administration while making a real impact.
- Qualifications: Previous admin or customer service experience and strong IT skills required.
Are you an experienced administrator or customer service advisor? We currently have a temporary Administrator/customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience.
Role: Customer service rep/ Administrator
Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (37.5hrs paid)
Pay: £13.45 per hour
Duration: 3 months initially with the potential to go perm
Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based)
Main tasks include:
- Ensure that orders are received when goods/services have been supplied
- Liaising with suppliers to resolve any invoice queries
- Answering the telephones and passing on messages in a professional manner
- Taking customer orders
- Updating customers on orders and deliveries
- Dealing with any customer queries
- Supporting internal staff with pricing queries
- Data entry
Requirements:
- Excellent IT skills and proficient in the use of Google suite
- Flexible and adaptable attitude with ability to prioritise a range of different tasks
- Exceptional communication skills, at all levels, both written and verbal
- Excellent organisational and time management skills
- Excellent interpersonal skills with other members of staff at all levels of the organisation
- Confident, enthusiastic and tenacious
- Previous admin or customer service experience
Benefits:
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive £25* for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Customer service rep/ Administrator Ashbourne employer: Randstad Technologies Recruitment
Holcim is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in the picturesque Ashbourne area, this role provides a competitive pay rate, paid holidays, and exclusive discounts, making it an attractive choice for those seeking meaningful employment in a dynamic environment.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service rep/ Administrator Ashbourne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holcim. Understanding their values and what they do will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. This will help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Show off your skills! Be ready to give examples of how you've used your IT skills and communication abilities in previous roles. This is your chance to shine and demonstrate why you're the perfect fit for the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, you'll have access to all the resources we offer to help you land that job!
We think you need these skills to ace Customer service rep/ Administrator Ashbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous admin and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Holcim. Keep it friendly and professional, and let us know what excites you about the position.
Show Off Your IT Skills:Since excellent IT skills are a must, mention your proficiency with Google Suite and any other relevant software. We love seeing candidates who are tech-savvy and ready to tackle data entry tasks!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you. We can’t wait to hear from you!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with Holcim and their services. Brush up on your knowledge of customer service best practices and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your IT skills, especially with Google Suite, during the interview. Be ready to discuss specific examples of how you've used these tools in previous roles. This will demonstrate your capability to handle the tasks listed in the job description.
✨Practice Your Communication
Since exceptional communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable with answering questions about your experience and handling customer queries.
✨Be Ready for Scenarios
Prepare for situational questions that may come up, such as how you would handle a difficult customer or resolve an invoice query. Think of specific instances from your past experience where you successfully navigated similar challenges.
