At a Glance
- Tasks: Be the friendly voice for Personal Loans customers and resolve their queries.
- Company: Join a dynamic team in Newcastle focused on outstanding customer service.
- Benefits: Gain valuable experience, work in a supportive environment, and enjoy flexible hours.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Previous call centre or customer service experience is essential.
The predicted salary is between 18900 - 23100 £ per year.
Role: Customer Service Agent
Type: Contract (6 Months)
Location: Newcastle, UK
Working Model: Onsite
We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:
- Acting as first point of contact for Personal Loans account holders via inbound calls
- Take responsibility for managing customer information in line with GDPR experience
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
- Striving to ensure a first-outcome resolution for our customers
- Able to work in a fast-paced environment while ensuring that processes & procedures are followed
- Can ensure that customer records are kept accurate and up to date
- Able to achieve Key Performance Indicators such as Average Handling Time
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
Customer Service Agent - Newcastle, UK employer: Randstad Technologies Recruitment
Randstad Technologies is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to thrive in a fast-paced environment. With a strong focus on professional development, we provide ample opportunities for growth and advancement within the IT sector, alongside competitive benefits that enhance work-life balance. Join us to be part of a supportive team that values innovation and collaboration, making every day at work both meaningful and rewarding.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
