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- Tasks: Join our team to deliver top-notch customer service via phone and email.
- Company: Be part of a leading customer service team in Caerphilly, focused on growth and collaboration.
- Benefits: Enjoy competitive pay, potential for hybrid work, and professional development opportunities.
- Why this job: This role offers a chance to enhance your skills in a dynamic, supportive environment.
- Qualifications: GCSE or equivalent, Microsoft Office proficiency, and customer service software experience required.
- Other info: Full-time office-based for 6 months; shift patterns start between 8:00-10:00 AM.
Start Date: ASAP
Contract: 12-month temporary contract (potential to extend or go permanent)
Location: Caerphilly (office-based for the first 6 months, with a slight possibility of hybrid working thereafter)
Pay Rate: £12.20 - £13.00 per hour
Working Hours: 37.5 hours per week, shifts starting between 8:00-10:00 AM
Interview Format: Face-to-face interview onsite
Are you passionate about delivering excellent customer service and ready to thrive in a fast-paced, team-oriented environment? We are seeking enthusiastic and proactive individuals to join a leading customer service team in Caerphilly. This is a great opportunity to develop your professional skills and join a company that invests in your growth from day one. You'll be part of a collaborative and energised team, working to provide top-level service and support to valued customers.
What You'll Be Doing:
- Responding to customer inquiries via phone, email, and other channels.
- Providing accurate information on products, services, and procedures.
- Processing orders, returns, exchanges, and refunds.
- Logging all interactions in the CRM system.
Minimum Requirements:
- GCSE or equivalent level education
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience using customer service software
Preferred Experience:
- Previous contact centre or customer-facing experience
- Able to type at least 25 WPM
- Strong problem-solving and communication skills
- Comfortable working independently in a fast-paced setting
- Excellent attention to detail and multitasking ability
Please Note:
- Candidates must be available to work shift patterns (starting between 8:00-10:00 AM).
- This is a full-time, office-based position for the first 6 months.
- No visa sponsorship is available for this role.
- Candidates must be eligible to live and work in the UK.
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Customer Service Agent employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company and its customer service philosophy. Understanding our values and how we approach customer interactions will help you align your responses during the interview.
✨Tip Number 2
Prepare for common customer service scenarios that may come up in the interview. Think about how you would handle difficult customers or resolve complaints, as these are key aspects of the role.
✨Tip Number 3
Practice your communication skills. Since this role involves responding to inquiries via various channels, being articulate and clear in your responses will be crucial during the face-to-face interview.
✨Tip Number 4
Showcase your problem-solving abilities. Be ready to discuss examples from your past experiences where you successfully resolved issues, as this will demonstrate your capability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Include any previous roles where you handled inquiries, processed orders, or used customer service software. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to their team.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any experience with CRM systems. Also, mention your typing speed and problem-solving skills, as these are crucial for the role.
Prepare for the Interview: Since the interview is face-to-face, practice common customer service interview questions. Be ready to discuss your previous experiences and how you handle challenging situations. Show enthusiasm for the role and the company.
How to prepare for a job interview at Randstad Technologies Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to the role.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service and any recent news or developments can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Practising your responses can help you feel more confident and articulate during the interview.
✨Demonstrate Your Technical Skills
Since proficiency in Microsoft Office and customer service software is required, be ready to discuss your experience with these tools. You might even want to mention any specific software you've used in the past to show your familiarity and readiness for the role.
