At a Glance
- Tasks: Provide hands-on technical support and manage workplace technology for end-users.
- Company: Join a leading tech firm in London with a focus on innovation.
- Benefits: Gain valuable experience, competitive pay, and potential for long-term employment.
- Other info: Opportunity for career growth and professional development in a supportive team.
- Why this job: Showcase your tech skills while making a real impact in a dynamic environment.
- Qualifications: Experience in troubleshooting Windows issues and managing IT assets.
Location: London, UK (100% Onsite)
Contract Duration: 12 Months
Security Clearance: BPSS Required (Must be a single UK national; Dual Nationals cannot be considered)
About the Role
We are seeking an experienced Field Technical Support Representative to act as a dedicated, resident onsite technician at a corporate office in London. In this client-facing position, you will provide vital "hands-and-eyes" technical support directly to end-users. You will be responsible for managing the entire lifecycle of workplace technology - from imaging and deploying new devices to troubleshooting everyday hardware/software glitches, managing IT assets, and supporting high-profile virtual events. This role operates on a "Try before you buy" basis, offering an excellent opportunity to showcase your skills for long-term potential.
Key Responsibilities
- Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently.
- Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary.
- Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware.
- Mobile & Peripherals: Provide expert-level troubleshooting for mobile devices (iPhones/Androids) and other desktop peripherals.
- Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars.
- Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system.
- Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users.
Must-Have Skills & Experience
- Technical Troubleshooting: Proven hands-on experience resolving complex Windows-based hardware and software issues.
- PC Imaging & Deployment: Strong background in full-lifecycle device deployment and hardware setup.
- ITSM Proficiency: Professional experience utilizing enterprise ticketing systems (e.g., ServiceNow) to manage daily workflows.
- Collaboration Tools: Solid technical understanding of video conferencing environments and Webex event facilitation.
- Inventory Control: Prior experience managing physical IT asset tracking and documentation.
- Customer Excellence: Outstanding communication and interpersonal skills, with a natural ability to guide users through technical issues calmly and professionally.
Vetting Requirements
Willingness to undergo a comprehensive 5-year criminal history and employment background check.
Preferred Qualifications
CompTIA A+, Microsoft Azure Fundamentals, or equivalent IT certifications.
How to Apply
Please submit your CV highlighting your relevant Windows deployment, ticketing, and event support experience.
Field Technical Support _Active BPSS in City of London employer: Randstad Technologies Recruitment
Randstad Technologies is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to thrive in a fast-paced environment. With a strong focus on professional development, we provide ample opportunities for growth and advancement within the IT sector, alongside competitive benefits that enhance work-life balance. Join us to be part of a supportive team that values innovation and collaboration, making every day at work both meaningful and rewarding.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
