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For Companies At a Glance
- Tasks: Manage calls and digital inquiries, providing top-notch customer support.
- Company: Join a leading company in the banking sector with a focus on excellence.
- Benefits: Competitive pay, potential for full-time, and a supportive work environment.
- Why this job: Make a difference by helping customers and mastering data management.
- Qualifications: Experience in contact centres and strong communication skills required.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 25000 - 30000 £ per year.
The Role
We are hiring for the Customer Service Representative role, it\’s about answering calls; it\’s about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence.Location:Newcastle upon TyneDuration:Minimum of 6 months with pontential conversion to FTEMode of contract:Onsite
Key Responsibilities
Manage high-volume inbound calls and digital inquiries within a busy contact center environment.
Provide professional, empathetic, and efficient support to resolve customer queries.
Navigate internal systems to update and manage customer records with high attention to detail.
Ensure compliance with industry regulations and internal company policies.
What You\’ll Bring
The Essentials:Contact Centre Experience: You are comfortable working in a structured, fast-paced call center environment.
Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service.
Communication: Exceptional verbal and written communication skills.
The \”Nice-to-Haves\”:Financial Services Background: Previous experience working within banking or finance.
Personal Loans Expertise: Specific experience servicing personal loan products is a significant advantage.
CRM Mastery: Proficiency in Customer Records Management systems and data integrity.
Why Join Us?
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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Customer Support Pro (Banking & Data Mastery) in Bath employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Pro (Banking & Data Mastery) in Bath
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those high-volume calls and tricky inquiries.
✨Tip Number 3
Don’t forget to highlight your CRM skills! If you've got experience with Customer Records Management systems, make sure to mention it during your conversations. It’s a big plus for this role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Pro (Banking & Data Mastery) in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your contact centre experience and any customer service excellence you've demonstrated in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Support Pro role. Share specific examples of how you've de-escalated issues or provided exceptional service in the past.
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your exceptional verbal and written communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Randstad Technologies Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of banking and customer service. Familiarise yourself with common queries and solutions in a contact centre environment. This will help you demonstrate your expertise and confidence during the conversation.
✨Showcase Your Empathy
In customer support roles, empathy is key. Prepare examples from your past experiences where you successfully de-escalated a situation or provided exceptional service. This will show that you understand the importance of customer satisfaction and can handle challenging interactions.
✨Master the Tech
Since the role requires navigating internal systems, make sure you're comfortable with CRM tools and data management. If you have experience with specific systems, mention them during the interview. This will highlight your ability to adapt quickly and maintain data integrity.
✨Practice Your Communication Skills
Exceptional communication is crucial for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal and written skills, ensuring you come across as professional and approachable.