Application Operations Engineer
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Location: Exeter (Hybrid - 1 day per week on-site)
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Contract Duration: 12 Months
About the Role
We are seeking an Application Operations Engineer to join an organisation supporting a newly launched, next-generation data and forecasting platform.
In this role, you will play a key part in onboarding and configuring vital data products to ensure operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes.
Key Responsibilities
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Product Configuration: Configure and manage data products using templating languages (Handlebars.js / Moustache.js) and layout markups (Typst).
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Product Onboarding: Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey.
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ITSM & Service Operations: Log, manage, and resolve Changes, Incidents, and Problems using ServiceNow.
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Continuous Improvement & Testing: Assist with executing test scripts, gathering user feedback, and providing insights to development teams to enhance platform functionality.
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Asset & Configuration Management: Ensure accurate asset tracking, secure configurations, and adherence to change control procedures.
Essential Requirements
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Templating & Markup Expertise: Hands-on experience with logic-less templating languages like Handlebars.js or Moustache.js, along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON).
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ITSM Tooling: Proficiency in using ServiceNow for Incident, Problem, and Change Management.
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Operational Mindset: Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment.
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Stakeholder Engagement: Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams.
Why Apply?
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Great Work-Life Balance: Minimal on-site requirement (just 1 day per week in Exeter).
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Long-Term Project: A full 12-month contract working on a newly launched, modern platform.
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Fast-Track Process: Single-stage, conversational video interview process.
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Application Operations Engineer employer: Randstad Technologies Recruitment
Randstad Technologies is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to thrive in a fast-paced environment. With a strong focus on professional development, we provide ample opportunities for growth and advancement within the IT sector, alongside competitive benefits that enhance work-life balance. Join us to be part of a supportive team that values innovation and collaboration, making every day at work both meaningful and rewarding.
Contact Details:
Randstad Technologies Recruitment Recruitment Team
