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- Tasks: Manage complex customer queries and troubleshoot VoIP systems.
- Company: Join a leading global telecommunications provider.
- Benefits: Enjoy a hybrid work model with competitive pay rates.
- Why this job: Be part of a world-class team innovating voice communication systems.
- Qualifications: Expertise in voice network configuration and VoIP protocols required.
- Other info: Immediate interviews available for this urgent vacancy.
The predicted salary is between 60000 - 84000 £ per year.
3rd Line Voice Engineering Specialist Location: Reading (Preferred), Glasgow, Hatfield, Manchester, Birmingham, Sheffield Contract Type: 6 Months Contract (Potential Extension) Payrate: £358 to £480 per day Mode of Work- Hybrid (3 days in Office) Are you ready to join a leading global telecommunications provider and work on cutting-edge voice communication systems? This is your chance to contribute to a world-class team, providing expert support for advanced voice networks and other key customers. About the Role As a 3rd Line Voice Engineering Specialist, you will: Manage complex customer queries and ensure SLAs are consistently met. Configure and troubleshoot VoIP systems (e.g., C20, Q21, DMS100) and voice protocols like SIP, IUP, and ISUP. Collaborate with customer engineering teams and internal stakeholders to resolve challenges. Play a vital role in innovation, continuous improvement, and ensuring network reliability. Provide essential on-call support for pre-planned night shifts. What You'll Bring Expertise in voice network configuration and troubleshooting. Experience with VoIP systems and protocols like SIP, IUP, and ISUP. Excellent problem-solving and communication skills. A proactive, solution-driven mindset with a strong focus on customer success.This is urgent vacancy where hiring manager is looking to interview immediately. If interested apply here with a copy of your CV or send your updated resume to .uk Randsta…
3rd Line Voice Engineering Specialist employer: Randstad Technologies Recruitment
Contact Detail:
Randstad Technologies Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Voice Engineering Specialist
✨Tip Number 1
Make sure to highlight your experience with VoIP systems and protocols like SIP, IUP, and ISUP during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed complex customer queries in the past. This will show your ability to meet SLAs and provide excellent customer support.
✨Tip Number 3
Since this role involves collaboration with customer engineering teams, think of instances where you've worked effectively in a team setting. Highlight your communication skills and how they contributed to successful outcomes.
✨Tip Number 4
Be ready to discuss your approach to innovation and continuous improvement in voice network reliability. Share any ideas or strategies you have that could benefit the team and the organization.
We think you need these skills to ace 3rd Line Voice Engineering Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your expertise in voice network configuration and troubleshooting. Include specific examples of your experience with VoIP systems and protocols like SIP, IUP, and ISUP.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your problem-solving skills and proactive mindset. Mention how your previous experiences align with the responsibilities of the 3rd Line Voice Engineering Specialist role.
Highlight Relevant Experience: In your application, focus on any past roles where you managed complex customer queries or collaborated with engineering teams. This will demonstrate your ability to meet SLAs and resolve challenges effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Randstad Technologies Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with VoIP systems and protocols like SIP, IUP, and ISUP. Highlight specific projects where you configured or troubleshot these systems, as this will demonstrate your hands-on knowledge.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples of complex customer queries you've managed and how you ensured SLAs were met, showcasing your proactive approach.
✨Emphasize Collaboration Experience
Since the role involves working with customer engineering teams and internal stakeholders, be ready to share examples of successful collaborations. Discuss how you resolved challenges through teamwork and communication.
✨Prepare for On-Call Scenarios
Given the requirement for on-call support, think about your availability and readiness for night shifts. Be honest about your willingness to take on this responsibility and share any relevant experiences.
