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- Job Title: Third Line Citrix SME(SC Clearance fully transferrable)
- Engagement Type: Contract (Initial 3 Months, with potential for extension)
- Work Location: Preston, UK (Onsite)
Role Overview:
We are looking for an experienced and highly skilled Third Line Citrix Subject Matter Expert (SME) to join our onsite support team. Servicing as a key technical authority for our Citrix infrastructure, you will play a crucial role in maintaining platform stability, driving performance optimization, and supporting strategic scalability initiatives across our UK Secure Client environments.
As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston.
Key Responsibilities:
- Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC.
- Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles.
- Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms.
- Configure, optimize, and maintain Citrix policies, profile management, and overall end-user experience settings.
- Partner with architecture and engineering teams to design, build, and deploy robust Citrix solutions.
- Execute regular patching, component upgrades, and platform migrations across the Citrix estate.
- Proactively address defect management and lead technical assurance activities to prevent recurring issues.
- Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. xgikmsk
- Uphold high standards of customer service and comply strictly with ITIL and service management principles.
Core Qualifications & Technical Requirements:
- Demonstrated background operating in a 3rd Line...
Third Line Citrix SME - SC Clearance fully transferable in Preston employer: Randstad Technologies Careers
At Randstad Technologies, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in Harlow, we offer competitive benefits, opportunities for professional growth, and the chance to work on impactful projects with leading clients. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
Contact Details:
Randstad Technologies Careers Recruitment Team
