Are you a customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over 3,000 users, you'll handle everything from logging requests to delivering first-time fixes for hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into simple, clear language for users of all technical backgrounds. Essential Criteria: Qualifications: BTEC, Level 3/4 Diploma in IT, or equivalent experience. Technical Knowledge: Hands-on experience with Windows 10/11 and Microsoft 365 . Experience: Background in a c...
Service Desk Analyst in Norfolk employer: Randstad Technologies Careers
At Randstad Technologies, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in Harlow, we offer competitive benefits, opportunities for professional growth, and the chance to work on impactful projects with leading clients. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
Contact Details:
Randstad Technologies Careers Recruitment Team
