At a Glance
- Tasks: Handle customer enquiries and provide top-notch support for personal loan accounts.
- Company: Join a dynamic contact centre team in Newcastle upon Tyne.
- Benefits: Full-time contract with competitive pay and supportive team environment.
- Other info: Flexible shift patterns and opportunities for career growth.
- Why this job: Make a real difference by helping customers with their financial needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Location: Cobalt Business Park, Newcastle upon Tyne (Onsite)
Position Type: Full-Time Contract (Inside IR35)
Role Overview
We are seeking professional and customer-focused agents to join a dedicated contact centre team in Newcastle. You will act as the first point of contact for personal loan account customers, handling enquiries, managing customer requests, and providing high-quality support.
Key Responsibilities
- Handle high-volume inbound calls regarding personal loan accounts with professionalism and empathy.
- Aim for first-contact resolution while maintaining strong compliance and GDPR standards.
- Update and maintain accurate customer records within internal management systems.
- Work collaboratively within a supportive team environment to meet key performance indicators (KPIs) such as Average Handling Time.
Working Hours & Schedule
Hours: 37.5 hours per week.
Shift Pattern: Scheduled on a 6-week rotation covering Monday to Friday (8am - 8pm) and Saturday to Sunday (9am - 6pm).
Requirements
Required Experience: Proven experience working in a call centre, contact centre, or fast-paced customer service environment.
Desirable Experience: Background in financial customer service, personal loans, or customer record management (CRM) systems.
Skills: Strong communication skills, adaptability, attention to detail, and a team-player mindset.
Apply: Interested? Click APPLY to submit your application today.
Customer Service Representative/ Agent in Newcastle upon Tyne employer: Randstad Technologies Careers
At Randstad Technologies, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in Harlow, we offer competitive benefits, opportunities for professional growth, and the chance to work on impactful projects with leading clients. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
Contact Details:
Randstad Technologies Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative/ Agent in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad Technologies Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad Technologies Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative/ Agent in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad Technologies Careers:Your cover letter is your chance to shine! Tell us why you want to work at Randstad Technologies Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad Technologies Careers!
How to prepare for a job interview at Randstad Technologies Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
