Junior Service Desk Consultant

The Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability of core Windows Server environments. Your Impact Incident Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels. Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues. Escalation Collaboration: Collaborate closely with team members and escalate complex, higher-level technical challenges to specialist support teams when necessary. Documentation Knowledge Sharing: Maintain precise records of incidents and resolutions, contributing directly to the team's service desk knowledge base and operational procedures. Your Experience Ticketing Service Desk Operations: Hands-on experience working in a Service Desk environment using Jira Service Desk (or Jira Service Management) to manage end-user requests....