Role: Customer Service - Logistics / Supply Chain Environment
Type: Contract (12 Months with potential to go PERM)
Location:Chertsey, UK
Working Model: Hybrid (2 or 3 days per week in office)
Work Hours: 37.5 Hours per Week
What You'll Do:
- Investigate & Resolve: Find the root cause of delivery failures and coordinate solutions with warehouses and couriers (3PLs).
- Manage Escalations: Take ownership of complex customer service tickets and order cancellations.
- Analyze Trends: Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes.
What You Need:
- Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
- Comfortable navigating ticketing systems and interpreting data.
- Flexibility to work a 37.5-hour week on a rota (which includes some evening and weekend shifts).
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Customer Service - Logistics / Supply Chain Environment in Chertsey employer: Randstad Technologies Careers
At Randstad Technologies, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in Harlow, we offer competitive benefits, opportunities for professional growth, and the chance to work on impactful projects with leading clients. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
Contact Details:
Randstad Technologies Careers Recruitment Team
