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For Companies At a Glance
- Tasks: Support students by providing guidance and connecting them to essential services.
- Company: University of Westminster, a progressive and compassionate institution.
- Benefits: Competitive pay, professional development, and a supportive work environment.
- Why this job: Make a real difference in students' lives while working in a dynamic community.
- Qualifications: Experience in customer service or student support, with strong communication skills.
- Other info: Join a team dedicated to equality, diversity, and inclusion.
The predicted salary is between 12 - 18 £ per hour.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Job Opportunity: Student Support & Wellbeing Engagement Officer
Location: University of Westminster
Salary: £15 per hour (Competitive based on experience)
Contract: Full-time, Permanent
The Role
Are you a compassionate, organized professional dedicated to helping students thrive? We are looking for a Student Support & Wellbeing Engagement Officer to act as the vital "front door" to our student services. In this role, you will be the first point of contact for students seeking support. You will manage initial triage conversations, assess student needs with empathy, and coordinate access to a wide range of specialist services, including Disability Support, Mental Health, Counselling, and Funding advice.
Key Responsibilities
- Triage & Support: Act as the first point of contact via telephone, email, and in-person, providing a welcoming and professional environment for all students.
- Service Navigation: Identify appropriate support pathways and facilitate referrals to specialist teams Wellbeing, Mental Health, and Specialist Mentoring.
- Crisis Response: Respond calmly and effectively to students who may be in distress, using tact and discretion to ensure they receive the care they need.
- Engagement & Outreach: Support student inclusion by attending open days, developing self-help resources, and updating service publicity via social media and university platforms.
- Operational Excellence: Maintain accurate, confidential records in line with GDPR and contribute to the continuous improvement of triage processes.
About You
To excel in this role, you should be a resilient communicator who enjoys working in a fast-paced and inclusive community.
Essential Requirements:
- Experience: Previous experience in a busy customer-facing or student support role, preferably within Higher Education.
- Communication: Exceptional interpersonal skills with the ability to listen effectively and respond with clarity and sensitivity.
- Problem Solving: The ability to assess complex information quickly and identify the next best steps for a student's journey.
- IT Proficiency: Strong competence in MS Office and experience using databases or student record systems (e.g., SITS/SAP).
- Values: A deep commitment to equality, diversity, and inclusion.
Desirable Assets:
- Recognised training in Mental Health First Aid or Suicide Awareness (e.g., ASSIST).
- Knowledge of the Equality Act 2010 and the Disabled Students' Allowance (DSA) process.
Why Join Us?
We offer a supportive environment that values professional development. You will be part of a team that is "Progressive, Compassionate, and Responsible," working to ensure every student has the opportunity to fulfil their potential.
Student Support & Wellbeing Engagement Officer employer: Randstad Student Support
Contact Detail:
Randstad Student Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support & Wellbeing Engagement Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Westminster on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and wellbeing. Think about your past experiences and how they relate to the role. We want you to shine!
✨Tip Number 3
Show your passion for student wellbeing during the interview. Share specific examples of how you've helped others in the past. This will demonstrate your commitment and empathy, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Student Support & Wellbeing Engagement Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for student support shine through. We want to see how dedicated you are to helping students thrive and how your experiences align with our values of compassion and responsibility.
Tailor Your CV: Make sure your CV is tailored to the role of Student Support & Wellbeing Engagement Officer. Highlight relevant experience in customer-facing roles and any specific skills that match the job description, like crisis response or service navigation.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Use it to explain how your background and skills make you an ideal candidate, and don’t forget to mention your commitment to equality, diversity, and inclusion.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. Good luck!
How to prepare for a job interview at Randstad Student Support
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Student Support & Wellbeing Engagement Officer, especially around triage and crisis response. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role is all about supporting students, be prepared to demonstrate your empathy during the interview. Think of examples from your past experiences where you've helped someone in distress or navigated a challenging situation. This will highlight your suitability for the role.
✨Brush Up on Policies
Get to grips with relevant policies like the Equality Act 2010 and the Disabled Students' Allowance process. Being knowledgeable about these topics will not only impress your interviewers but also show that you’re committed to providing inclusive support.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for the role, and demonstrating it in your interview will set you apart as a strong candidate.