At a Glance
- Tasks: Provide specialist wellbeing support and advice to students facing personal barriers.
- Company: Join a supportive team dedicated to student wellbeing and inclusion.
- Benefits: Flexible working across campuses, professional development, and a collaborative environment.
- Other info: Opportunity to design innovative health promotion programs and work with diverse student groups.
- Why this job: Make a real difference in students' lives by promoting mental health and wellbeing.
- Qualifications: Degree-level education or equivalent experience in welfare/support.
The predicted salary is between 29700 - 36300 £ per year.
Position Title: Wellbeing Adviser
Reports To: Student Wellbeing and Inclusion Manager
Grade: NG6
Location: Harrow / West End Sites (Flexibility to work across all University sites required)
Job Purpose
Situated within the Student Support and Residential Life service cluster, the Wellbeing Adviser plays a key role in providing specialist wellbeing-related advice and support to students, collaborating closely with internal and external partners.
Key aspects of the role include:
- Proactive & Early Intervention: Developing tailored support for students facing significant personal barriers to study.
- Safeguarding & Crisis Support: Safeguarding vulnerable students through direct intervention, signposting, or referrals.
- Health Promotion & Training: Designing and delivering innovative health promotion activities and training staff and students on student support and safeguarding.
Main Responsibilities & Accountability's
- Student Casework: Receive and manage referrals for students needing specific support interventions, including assessing, planning, and reviewing individual ongoing requirements. Provide initial advice and case contact for students experiencing trauma or who are victims of crime (including hate crime and gender-based violence). Flexibility with working hours may be required for urgent situations. Identify and escape safeguarding risks for vulnerable students. Work closely with the Head of Student Support & Residential Life on fitness-to-study matters, case conferences, and follow-up support.
- Partnership Working: Liaise with key internal stakeholders (Senior Tutors, Disability Tutors, Course Leaders) to plan, coordinate, and monitor individual care and progression plans. Manage relationships with local health providers (GPs, sexual health services, drug/alcohol services) to ensure easy access for students on-site.
- Service Design & Development: Lead the development of accessible support services for disadvantaged or underrepresented student cohorts (e.g., care-experienced and estranged students). Design, deliver, and evaluate student health promotion programs tailored to the student life cycle, in collaboration with the Student's Union. Contribute to training workshops for students and staff to support a whole-university approach to wellbeing. Stay updated on HE sector best practices, research, and innovative support approaches through external networking. Participate in regular policy and procedure reviews to ensure evidence-based, compliant practices. Undertake other duties appropriate to the grade as required.
Context & Dimensions
Directorate Context: Part of a small team within Student and Academic Services (SAS), providing support across West End and Harrow campuses.
Autonomy & Impact: Requires a high degree of autonomy, workload management, and stakeholder engagement. No direct line management or budgetary responsibilities.
Health & Safety: Maintain an active understanding of individual health and safety responsibilities and workplace risk awareness.
Person Specification
Qualifications:
- Degree-level education OR equivalent experience in welfare/support within HE, health, or social care.
- Professional qualifications (e.g., Social Worker, Occupational Therapist).
- Professional body accreditation/registration.
- Specialised training (e.g., Sexual Violence Liaison, Mental Health First Aid Instructor, Advocacy).
Experience & Knowledge:
- Assessment of support needs and risk management, including statutory referrals.
- Experience working in FE/HE or community social care with high-need individuals.
- Effective casework management, record-keeping, and crisis response.
- Understanding of legal, equal opportunity, and safeguarding issues in HE.
- Experience delivering wellbeing/mental health training.
- Strong internal and external networking capabilities.
- Experience working with young adults and marginalised groups.
- Detailed understanding of barriers impacting learning.
Skills & Abilities:
- Competence in managing client crises and making appropriate referrals.
- Excellent interpersonal and communication skills with vulnerable individuals.
- Clear understanding of confidentiality and professional boundaries.
- Emotional resilience and ability to work calmly under pressure.
- Strong collaborative, organisational, and time-management skills.
- Proficient in digital tools (Microsoft 365, social media, web developments).
- Proven skills in designing and delivering wellbeing and inclusion training.
Other Requirements:
- Satisfactory Enhanced Disclosure and Barring Service (DBS) check.
- Commitment to an inclusive, fair learning environment free from harassment and discrimination.
Wellbeing Adviser in London employer: Randstad Student Support
Randstad is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. As a remote Counsellor, you will have the unique opportunity to make a meaningful impact on students' lives while enjoying flexible working arrangements and access to ongoing training and development resources. Our commitment to enhancing student success in the Higher Education sector ensures that you will be part of a dedicated team focused on delivering high-quality mental health support.
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Adviser in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Randstad Student Support.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Randstad Student Support!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Randstad Student Support, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Randstad Student Support or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Wellbeing Adviser in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Randstad Student Support:Before hitting send, make sure to tailor your application specifically to Randstad Student Support! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Randstad Student Support
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
