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For Companies At a Glance
- Tasks: Support students by providing guidance and connecting them to essential services.
- Company: University of Westminster, a progressive and compassionate institution.
- Benefits: Competitive pay, professional development, and a supportive work environment.
- Other info: Join a team dedicated to equality, diversity, and inclusion.
- Why this job: Make a real difference in students' lives while working in a dynamic community.
- Qualifications: Experience in customer service or student support, with strong communication skills.
The predicted salary is between 12 - 18 £ per hour.
Job Opportunity: Student Support & Wellbeing Engagement Officer
Location: University of Westminster
Salary: £15 per hour (Competitive based on experience)
Contract: Full-time, Permanent
The Role
Are you a compassionate, organized professional dedicated to helping students thrive? We are looking for a Student Support & Wellbeing Engagement Officer to act as the vital "front door" to our student services.
In this role, you will be the first point of contact for students seeking support. You will manage initial triage conversations, assess student needs with empathy, and coordinate access to a wide range of specialist services, including Disability Support, Mental Health, Counselling, and Funding advice.
Key Responsibilities
- Triage & Support: Act as the first point of contact via telephone, email, and in-person, providing a welcoming and professional environment for all students.
- Service Navigation: Identify appropriate support pathways and facilitate referrals to specialist teams Wellbeing, Mental Health, and Specialist Mentoring.
- Crisis Response: Respond calmly and effectively to students who may be in distress, using tact and discretion to ensure they receive the care they need.
- Engagement & Outreach: Support student inclusion by attending open days, developing self-help resources, and updating service publicity via social media and university platforms.
- Operational Excellence: Maintain accurate, confidential records in line with GDPR and contribute to the continuous improvement of triage processes.
About You
To excel in this role, you should be a resilient communicator who enjoys working in a fast-paced and inclusive community.
Essential Requirements:
- Experience: Previous experience in a busy customer-facing or student support role, preferably within Higher Education.
- Communication: Exceptional interpersonal skills with the ability to listen effectively and respond with clarity and sensitivity.
- Problem Solving: The ability to assess complex information quickly and identify the next best steps for a student's journey.
- IT Proficiency: Strong competence in MS Office and experience using databases or student record systems (e.g., SITS/SAP).
- Values: A deep commitment to equality, diversity, and inclusion.
Desirable Assets:
- Recognised training in Mental Health First Aid or Suicide Awareness (e.g., ASSIST).
- Knowledge of the Equality Act 2010 and the Disabled Students' Allowance (DSA) process.
Why Join Us?
We offer a supportive environment that values professional development. You will be part of a team that is "Progressive, Compassionate, and Responsible," working to ensure every student has the opportunity to fulfil their potential.
Student Support in London employer: Randstad Student Support
Contact Detail:
Randstad Student Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Westminster on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support roles. Think about how you would handle specific scenarios, especially those involving crisis response and empathy.
✨Tip Number 3
Show your passion for student wellbeing! During interviews, share personal experiences or initiatives you've been involved in that demonstrate your commitment to supporting students.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Student Support in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Support role. Highlight your relevant experience in customer-facing or student support roles, and show us how your skills align with our values of compassion and responsibility.
Showcase Your Communication Skills: Since this role is all about connecting with students, let your exceptional interpersonal skills shine through. Use clear and sensitive language in your application to demonstrate your ability to listen and respond effectively.
Highlight Problem-Solving Abilities: We want to see how you tackle challenges! Share examples of how you've assessed complex situations and identified solutions in previous roles. This will show us you're ready to help students navigate their journeys.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference in students' lives.
How to prepare for a job interview at Randstad Student Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Support & Wellbeing Engagement Officer. Familiarise yourself with the key tasks like triage conversations and service navigation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves supporting students in distress, it's crucial to convey your empathetic nature during the interview. Prepare examples from your past experiences where you've successfully supported someone in need. This will highlight your ability to connect with students on a personal level.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach complex situations and make quick decisions. Think of scenarios where you've had to assess information rapidly and identify the best course of action. This will showcase your critical thinking skills, which are essential for this position.
✨Engage with Their Values
The university values equality, diversity, and inclusion, so be sure to align your answers with these principles. Share your commitment to these values and any relevant experiences that demonstrate your dedication. This will resonate well with the interviewers and show that you fit into their culture.