Job Title: Digital & IT Analyst (Infrastructure Site Leader)
Location: Stevenage (4 days/week) & Loughborough (1 day/week - travel expenses/mileage covered)
Working Hours: Full-Time, On-Site (37 hours/week)
Role Overview We are seeking a hands-on Digital & IT Analyst to deliver Tier 1/2 technical support and manage site IT infrastructure across two operational locations. Supporting an site of ~80 engineering and production staff, this role combines desk-side support, hardware and vendor management, data analysis, continuous improvement, and local IT project delivery.
Key Responsibilities
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Provide Tier 1 and 2 desk-side technical support for hardware, software, laptops, and mobile devices.
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Manage and support local site infrastructure across standard and air-gapped networks, including Active Directory, local servers, backup solutions, LAN/WAN, and disaster recovery.
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Manage external IT vendors and oversee hardware/software procurement.
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Lead local infrastructure projects using continuous improvement techniques and project management standards (Agile preferred).
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Act as site control owner for IT security and compliance standards, including Cyber Essentials, CMMC, and SOX key controls.
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Monitor site key performance indicators (KPIs), track support tickets, and maintain systems documentation.
Requirements & Qualifications
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Experience: 5+ years in broad IT support, infrastructure management, vendor coordination, and desktop support.
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Technical Proficiency: Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM ticketing tools (e.g., "ServiceNow").
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Project & Analytical Skills: Hands-on experience in data analysis, continuous improvement methodologies, and project management.
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Security Clearance: Active UK SC Clearance is ideal, or eligibility for SC Clearance (minimum 5 years continuous UK residency; open nationality excluding restricted nations).
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Travel Flexibility: Ability to work on-site 4 days per week in Stevenage and 1 day per week in Loughborough.
Package & Benefits
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37-hour working week
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25 days Annual Leave
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Performance-related annual bonus scheme (up to 15%)
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Highly competitive employer-matched pension plan
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BUPA Private Health Insurance
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Inter-site travel expenses / mileage reimbursement covered
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IT Analyst in Stevenage employer: Randstad Staffing
Join a leading team as a Static Maintenance Electrician in Castle Donington, where you will enjoy a competitive salary of up to £42,000 and a true work-life balance with no weekend shifts. Our supportive work culture prioritises employee growth through continuous training and generous time off, ensuring you can thrive both professionally and personally in a dynamic environment.
