At a Glance
- Tasks: Support international customers and manage the order process with excellence.
- Company: Join an ambitious, international company with a focus on customer service.
- Benefits: Enjoy a competitive salary, hybrid work, and a comprehensive benefits package.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Make a real impact while developing strong relationships with clients.
- Qualifications: Experience in customer service, strong communication skills, and a proactive mindset.
The predicted salary is between 24750 - 30250 £ per year.
Are you passionate about supporting international customers?
Do you excel in delivering outstanding service to both new and existing clients?
Are you a strong communicator with excellent organisational skills?
If you're ready to get stuck in, work hard, enjoy the journey, and make a real difference, we'd love for you to join the team as a Customer Service Executive!
Key Responsibilities
- Manage and execute the entire order to cash (OTC) process with operational excellence, ensuring customer orders are processed smoothly and delivered on time.
- Serve as the primary point of contact for an assigned customer portfolio, both internally and externally, ensuring clear communication and effective problem-solving.
- Process customer orders in line with company policies and track them through to delivery.
- Actively monitor open orders, ensuring timely deliveries and proactively addressing any disruptions (such as material availability or transportation issues).
- Monitor and manage customer order patterns, addressing any issues to align with demand and SOP processes.
- Ensure proper documentation and compliance for export orders.
- Develop and maintain strong relationships with customers to understand their business needs and expectations.
- Work with internal teams (Sales, Supply Chain, Planning) and external service providers to deliver exceptional customer experiences.
- Work closely with the Finance team to manage rebates and cash collection.
- Suggest and collaborate on initiatives to simplify and improve the OTC process.
- Manage and process customer complaints in accordance with company procedures, ensuring issues are resolved to the customer's satisfaction.
About you?
- Professional experience in a B2B or international customers services role within the chemical industry or similar.
- Fluent in English (both written and spoken). Knowledge of additional languages is advantageous .
- Experience in processing customer orders, following company policies, and managing the order through to delivery
- Strong communication skills with a customer-focused mindset.
- Ability to multitask in a dynamic and fast-paced environment
- Eager to learn and adapt to changes.
- Proactive problem-solving skills with an analytical mindset.
- A friendly, team-oriented attitude, while also being able to work independently.
- High attention to detail and strong organisational skills.
- Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).
- A bachelor's degree (preferably in Logistics)
What's on offer?
- A permanent position within an ambitious, international company.
- Hybrid: 3 days in the office, 2 days working from home
- Benefits package, including private health insurance, company pension, death in service insurance, and a discretionary bonus based on company profitability.
- 25 days of holiday per year
If you're ready to take on this exciting opportunity and make a real impact, we'd love to hear from you!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client.
Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
skills
- Critical thinking qualifications
- English, Maths education
- High School
Customer Service Administrator in Staines employer: Randstad Staffing
Join a leading team as a Static Maintenance Electrician in Castle Donington, where you will enjoy a competitive salary of up to £42,000 and a true work-life balance with no weekend shifts. Our supportive work culture prioritises employee growth through continuous training and generous time off, ensuring you can thrive both professionally and personally in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Staines
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad Staffing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad Staffing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Staines
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad Staffing:Your cover letter is your chance to shine! Tell us why you want to work at Randstad Staffing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad Staffing!
How to prepare for a job interview at Randstad Staffing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
