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For Companies At a Glance
- Tasks: Help customers via phone, email, and chat while resolving their issues.
- Company: Join a leading property management business recognised as a 'Great Place to Work UK'.
- Benefits: Enjoy a fully remote role with full training, competitive salary, and growth opportunities.
- Why this job: Be part of a supportive team that values your contributions and offers career progression.
- Qualifications: Customer service experience is essential; strong communication and problem-solving skills are a must.
- Other info: Occasional travel may be required; must be eligible to work in the UK.
The predicted salary is between 20800 - 25200 £ per year.
Are you a customer service superstar who thrives in a remote environment? Do you genuinely enjoy helping people and improving their experience? Our client, a leading and "Great Place to Work UK" accredited property management business, is seeking a dedicated Remote Customer Service Agent to join their fantastic team! This is your chance to be the friendly, problem-solving voice for residents and property owners, all from the comfort of your home.
What You'll Do:
- Respond to customer inquiries via phone, email, and live chat.
- Professionally handle and resolve formal complaints via email.
- Collaborate with other departments to investigate and resolve complex issues.
- Provide accurate information and solutions for property-related questions.
- Log all customer interactions accurately in the CRM.
What You'll Bring:
- Proven customer service experience, ideally in a remote setting and with complaint handling.
- A strong customer-focused mindset and a passion for enhancing the customer journey.
- Excellent written and verbal communication skills (especially for formal correspondence).
- Strong problem-solving abilities and a proactive approach.
- Proficiency with CRM software and general computer skills.
- The ability to work independently with a dedicated, quiet home work space and reliable internet.
- A positive attitude, patience, and a genuine desire to help.
Bonus Points:
- Experience in property management or real estate related sector.
- Familiarity with Dwellant property or management software.
- Experience in complaint resolution or de-escalation.
Why You'll Love Working Here:
- Fully remote position (occasional, expense-paid travel may be required).
- Full training and structured onboarding provided.
- Excellent, collaborative team environment.
- Lots of development and progression opportunities.
- Competitive salary and benefits.
- Work for a company proudly accredited as a "Great Place to Work UK." Salary £26k-£27k with regular reviews.
If you're a self-starter with a passion for customer service and ready to make an impact, we want to hear from you! Please apply today.
Candidates must be eligible to live and work in the UK.
Remote Customer Serve Agent employer: Randstad Staffing
Contact Detail:
Randstad Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Serve Agent
✨Tip Number 1
Familiarise yourself with the property management industry. Understanding common issues and terminology will help you communicate effectively with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your problem-solving skills by role-playing different customer scenarios. This will prepare you for handling complaints and complex inquiries, showcasing your ability to think on your feet.
✨Tip Number 3
Make sure you have a quiet and dedicated workspace set up at home. This not only shows your commitment to remote work but also helps you perform better during any assessments or interviews.
✨Tip Number 4
Network with current or former employees of the company. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Remote Customer Serve Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in remote settings. Emphasise any roles where you handled complaints or resolved issues, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently. Mention specific examples of how you've improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and proficiency with CRM software. These are key attributes the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randstad Staffing
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved complaints or improved a customer's experience, as this role heavily relies on those skills.
✨Demonstrate Communication Proficiency
Since excellent written and verbal communication is crucial for this position, practice articulating your thoughts clearly. You might be asked to respond to a mock customer inquiry during the interview, so be ready to showcase your formal correspondence skills.
✨Familiarise Yourself with CRM Software
Brush up on your knowledge of CRM systems, as you'll need to log customer interactions accurately. If you have experience with specific software, mention it, and be ready to discuss how you've used it in past roles.
✨Prepare for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving abilities. Think of examples where you had to think on your feet to resolve an issue, and explain your thought process clearly to demonstrate your proactive approach.
