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- Tasks: Lead the design and implementation of enterprise-scale contact centre solutions using AWS Connect.
- Company: Dynamic tech company based in London with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting projects with potential for career advancement in a collaborative environment.
- Why this job: Join a cutting-edge team and shape the future of contact centre technology.
- Qualifications: Experience with AWS Connect, ServiceNow integration, and DevOps practices.
The predicted salary is between 70000 - 90000 £ per year.
Location: London, UK (Hybrid - 2 days/week in office)
Job Type: Full-Time / Contract
The Role
We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise‑scale contact centre solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps‑first approach.
Key Responsibilities
- Architect & Design: Lead end‑to‑end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.
- Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.
- Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments.
- Engineering: Develop microservices‑based solutions to enhance contact centre functionality and performance monitoring (CloudWatch).
- Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.
Technical Requirements
- Amazon Connect: Deep hands‑on experience in architecting and deploying AWS Contact Centre solutions.
- AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB.
- ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact centre environment.
- DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform).
- Architecture Patterns: Strong understanding of SOA, Microservices, and Event‑Driven architecture.
Preferred Skills
- Experience with Salesforce Marketing Cloud or Campaign Operations.
- Knowledge of ServiceNow Event Management and Functional Testing.
- Background in telecom technologies (SIP, VoIP, PSTN).
Mandatory Skills
- AWS IaaS, CI/CD Architecture, Performance Monitoring – Cloud Native (AWS CloudWatch, Azure Cloud Monitor) – Testing, SOA and Microservices Based Architecture, Software Engineering and Design Architecture.
AWS Connect Architect in London employer: Randstad Staffing
Contact Detail:
Randstad Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that AWS Connect Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects, especially those involving AWS Connect and integrations with ServiceNow or Salesforce. We love seeing real-world applications of your expertise!
✨Tip Number 3
Prepare for interviews by brushing up on common AWS scenarios and architectural patterns. We recommend practising with mock interviews to get comfortable discussing your experience and how it aligns with the job requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace AWS Connect Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AWS Connect and related technologies. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in contact centre solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the AWS Connect Architect role. Share specific examples of your past projects and how they relate to the responsibilities listed in the job description.
Showcase Your Technical Skills: We’re looking for someone with a strong grasp of AWS services and DevOps practices. Be sure to mention your hands-on experience with tools like Terraform, Lambda, and API Gateway. The more relevant details you provide, the better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your materials and keep track of your application. Plus, it shows you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Randstad Staffing
✨Know Your AWS Connect Inside Out
Make sure you have a solid grasp of AWS Connect and its features. Be ready to discuss your hands-on experience with architecting and deploying contact centre solutions, as well as any specific projects you've worked on that involved IVR design or intelligent call routing.
✨Showcase Your Integration Skills
Prepare examples of how you've successfully integrated AWS Connect with platforms like ServiceNow and Salesforce. Highlight your experience with AWS Lambda and API Gateway, and be ready to explain the challenges you faced and how you overcame them.
✨Demonstrate Your DevOps Knowledge
Since this role emphasises a DevOps-first approach, brush up on your CI/CD architecture knowledge. Be prepared to discuss how you've implemented 'Contact Center as Code' using Terraform or CloudFormation, and share any relevant experiences that showcase your automation skills.
✨Collaborate and Communicate
This position requires working closely with stakeholders, so practice articulating how you've translated business requirements into technical roadmaps in the past. Show that you can communicate complex technical concepts clearly and effectively to non-technical team members.