Junior Service Desk Consultant

The Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability of core Windows Server environments.

Your Impact

• Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently across phone, email, and ticketing channels.
• Systems Maintenance: Monitor and maintain system health across Windows Server environments, diagnosing basic hardware, software, and network issues.
• Escalation & Collaboration: Collaborate closely with team members and elevate complex, higher-level technical challenges to specialist support teams when necessary.
• Documentation & Knowledge Sharing: Maintain precise records of incidents and resolutions, contributing directly to the team's service desk knowledge base and operational procedures.

Your Experience

• Ticketing & Service Desk Operations: Hands-on experience working in a Service Desk environment using Jira Service Desk (or Jira Service Management) to manage end-user requests.
• Windows Server Basics: Practical experience monitoring Windows Server environments and troubleshooting foundational hardware, software, and network issues.
• Communication & Support: Strong communication skills with a user-first mindset, able to explain technical solutions clearly and follow structured workflows.
• Continuous Learning (Desirable): A proactive approach to expanding your IT infrastructure knowledge and improving service delivery best practices.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Best Regards,
Manisha.