This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis. You will provide first-line technical support to internal colleagues, resolving a wide range of IT issues and service requests while delivering an excellent customer experience. The role offers the opportunity to further develop your technical skills within a large enterprise environment and gain exposure to a broad range of technologies, systems, and support processes. A Bit About the Job At Aviva, we're committed to providing a first-class service. We think, talk and act "customer", not tickets. As an IT Customer Service Analyst, you will: Provide high-quality technical support to internal colleagues across the UK via telephone, live chat, email, and self-service channels. Diagnose, troubleshoot and resolve a wide range of IT incidents and service requests, escalating where appropriate. Remotely connect to user devices to investigate issues and implement fixes. Support a variety of technologies including Windows operating systems, Microsoft applications, cloud-based solutions, mobile devices, and hardware. Follow established support procedures and knowledge articles while applying logical problem-solving skills to more complex issues. Accurately record, manage and update inc...
IT Service Level Desk Support in York employer: Randstad Sourceright
Join a well-established financial services organisation in Stoke Poges, where you will be part of a dynamic Compliance team dedicated to maintaining the highest standards in AML operations. With a flexible work arrangement allowing one day per week in the office, you will benefit from a supportive work culture that prioritises employee growth and development, alongside opportunities to engage with innovative compliance tools. This role not only offers meaningful work in a critical area of financial crime prevention but also fosters a collaborative environment that values your expertise and contributions.
