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- Tasks: Support MES functions, manage helpdesk tasks, and ensure efficient communication.
- Company: Join Siemens Healthineers at Worcester Royal Hospital for a dynamic role.
- Benefits: Earn £15 p/h with a 6-month contract and flexible working hours.
- Why this job: Make a difference in healthcare while developing your administrative skills.
- Qualifications: Experience in fast-paced environments and strong communication skills required.
- Other info: Opportunity to work with diverse teams and grow in the healthcare sector.
The predicted salary is between 12 - 18 £ per hour.
Location: Worcester Royal Hospital
Contract: 6 months initial contract
Hours: 37.5 hours per week
Pay Rate: £15 p/h PAYE
Randstad Sourceright is seeking a MES Customer Support Coordinator to work on behalf of Siemens Healthineers. This administrative role involves supporting the service's functions by ensuring all assigned tasks and responsibilities are performed accurately and efficiently. The Coordinator will be responsible for communicating with both internal and external service stakeholders and providing support to colleagues.
Key Responsibilities:
- Helpdesk and Job Management:
- Serve as a primary Helpdesk contact, fulfilling all contractual requirements.
- Prioritise engineer jobs based on customer needs and contract specifications.
- Provide continuous follow-up on jobs, delivering accurate and timely feedback to customers.
- Review ongoing work, identify any service failures impacting the MES, and escalate to the Senior MES Team as necessary.
- Schedule routine maintenance jobs and accurately record and input all required reports for customer presentation after Preventive Planned Maintenance (PPM) completion.
- Deliver confidential and reliable administrative support to the entire MES Team.
- Raise purchase orders for all activities necessary to meet contractual obligations.
- Maintain up-to-date individual training records.
- Handle any other duties appropriate to the role, as required, to meet the Company's operational needs across multiple sites.
- Maintain a thorough working knowledge of the Equipment Asset Management (EAM) system.
- Coordinate the servicing of medical equipment with external suppliers and Trust staff, ensuring all relevant information is accurately logged in the EAM.
- Develop and sustain strong working relationships with customers, internal teams, and suppliers at all levels.
- Foster long-term, constructive engagement with NHS clinicians, staff, and management at appropriate levels, in line with Company objectives and Values.
- Ensure all working practices strictly adhere to Siemens' contractual obligations, defined processes, and personal performance targets.
- Consistently comply with all relevant work instructions, the quality policy, codes of conduct, and health and safety policies.
Experience required:
- Proven experience in a fast-paced office setting.
- Excellent written and verbal communication skills, with the ability to interact effectively with customers and colleagues at all levels.
- Strong organisational abilities and meticulous attention to detail.
- Good computer literacy, including proficiency with Microsoft Office and other MS Windows applications.
- Basic understanding of commercial and financial principles.
- Ability to work proactively and independently as a self-starter with minimal supervision.
- A flexible approach to work.
- Capability to collaborate effectively with people from diverse cultural backgrounds.
- A genuine interest in the healthcare sector.
MES Customer Support Coordinator in Worcester employer: Randstad Sourceright
Contact Detail:
Randstad Sourceright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MES Customer Support Coordinator in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to Siemens Healthineers. A friendly chat can open doors and give you insights that might just land you that MES Customer Support Coordinator role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Equipment Asset Management systems. Show us you’re not just a candidate but someone who’s genuinely interested in the role and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly will set you apart. We recommend doing mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace MES Customer Support Coordinator in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the MES Customer Support Coordinator role. Highlight relevant experience, especially in administrative support and customer service, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your skills align with our needs. Keep it concise but engaging – we want to see your personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Randstad Sourceright
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the MES Customer Support Coordinator role. Familiarise yourself with the key responsibilities and required skills listed in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with both internal and external stakeholders, be prepared to demonstrate your excellent written and verbal communication skills. Think of examples from your past experiences where you effectively interacted with customers or colleagues, and be ready to share those stories.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities and attention to detail. During the interview, discuss specific instances where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your capabilities.
✨Express Your Interest in Healthcare
Make sure to convey your genuine interest in the healthcare sector during the interview. Research Siemens Healthineers and their impact on healthcare, and be ready to discuss why you want to be part of their team. This enthusiasm can set you apart from other candidates.