At a Glance
- Tasks: Support manufacturing operations by processing orders and ensuring timely delivery.
- Company: Join a world leader in energy solutions with a focus on innovation.
- Benefits: Enjoy a hybrid work structure and gain valuable experience in a dynamic environment.
- Other info: Great opportunity for career growth and learning about subsea technology.
- Why this job: Be the vital link between clients and internal teams, making a real impact.
- Qualifications: Must have strong attention to detail and customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Ulverston, Cumbria
Contract length: 12 months contract
Work Structure: Hybrid
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for an Order Engagement Administrator to join a world leader offering products, solutions and services across the entire energy value chain on behalf of a well-established manufacturing organisation to play a key role in supporting manufacturing operations. You will shape a competitive, sustainable supply chain, partnering globally to drive productivity, quality, and digitalisation.
The Order Engagement Administrator is a key administrative and customer support role within Siemens Energy’s Delivery Team in Ulverston. Responsible for guiding orders for subsea electrical and fibre optic connectors from purchase through plant production to final delivery, this position acts as a vital bridge between internal teams and external clients. Daily duties involve accurate data entry, purchase order processing, and tracking inventory across systems like SAP and Teamcenter, all while delivering exceptional customer service in a fast-paced environment.
Some of the duties will include but are not limited to:
- Accurately and efficiently process incoming customer purchase orders to ensure timely delivery.
- Perform data entry, handle general administrative tasks, and manage order-related documentation.
- Maintain and update order tracking systems (such as SAP and Team Centre) to ensure real-time visibility of order statuses.
- Interact directly with external customers both digitally and face-to-face regarding their orders.
- Communicate with customers and internal teams to provide timely order updates and address inquiries.
- Coordinate with internal departments and external clients to resolve discrepancies or issues with purchase orders and paperwork.
- Help guide subsea electrical and fibre optic connector orders through the plant to achieve on-time delivery and meet high-quality standards.
- Participate in process improvement initiatives to streamline and enhance overall order processing efficiency.
Essential Requirements:
- Exceptional precision and accuracy when handling data, documentation, and purchase orders.
- Strong dedication to customer service and interacting effectively with clients both digitally and face-to-face.
- Ability to thrive and maintain accuracy in a high-tempo, fun, and dynamic work environment.
- Capability to work independently and manage your own workload with minimal supervision once trained.
- A strong desire to build knowledge about the company’s subsea connectors, business operations, and industry applications.
- A college or university qualification in a business-related subject.
- Proven prior experience in a sales, customer service, or administrative environment.
- Understanding or familiarity with ERP and PLM systems (specifically SAP and Teamcenter).
Desirable Requirements:
- A college or university qualification in a business-related subject.
- Proven prior experience working in a customer service or sales setting.
- Knowledge and understanding of enterprise systems, specifically SAP (Enterprise Resource Planning) and Teamcenter (Product Lifecycle Management).
Order Engagement Administrator in Ulverston employer: Randstad Sourceright
Join a well-established financial services organisation in Stoke Poges, where you will be part of a dynamic Compliance team dedicated to maintaining the highest standards in AML operations. With a flexible work arrangement allowing one day per week in the office, you will benefit from a supportive work culture that prioritises employee growth and development, alongside opportunities to engage with innovative compliance tools. This role not only offers meaningful work in a critical area of financial crime prevention but also fosters a collaborative environment that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Order Engagement Administrator in Ulverston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad Sourceright. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad Sourceright before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Engagement Administrator in Ulverston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad Sourceright:Your cover letter is your chance to shine! Tell us why you want to work at Randstad Sourceright specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad Sourceright!
How to prepare for a job interview at Randstad Sourceright
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
