At a Glance
- Tasks: Coordinate and manage live faults for Electric Vehicle Infrastructure, ensuring swift resolutions.
- Company: Join a dynamic team in the green tech industry focused on Electric Vehicle Infrastructure.
- Benefits: Predictable shifts, hybrid working options, and a supportive team culture.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
- Why this job: Be part of the EV revolution and make a real impact in a growing industry.
- Qualifications: Experience in coordination, customer service, and strong communication skills required.
The predicted salary is between 24300 - 29700 £ per year.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Location: Bournemouth
Contract: 6 Months (rolling contract)
Hours: 8.5-hour shifts between 07:00 – 18:00 (37.5 hours/week, 1-hour unpaid lunch) - Rolling shifts
About the Role
Are you an organised multi-tasker with a passion for problem-solving and great customer service? Join our Service Operations Centre (SOC) as a System Coordinator and play a key role in supporting the rapid growth of Electric Vehicle Infrastructure (EVCI)! In this fast-paced position, you’ll act as the central hub for our EV clients and field service engineers—managing live faults, prioritising workloads, and ensuring issues are resolved swiftly within SLA targets.
Key Responsibilities
- Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers, and dynamically reprioritise workloads when urgent issues pop up.
- Incident Management: Track incidents through our fault systems to guarantee compliance with Service Level Agreements (SLAs).
- Communication & Support: Keep clients and internal teams updated, chasing engineers for status reports and maintaining complete visibility on ongoing faults.
- Documentation & Admin: Ensure system records, contract documents, and takeover certificates are accurate and up to date.
- Client Interface: Attend customer meetings as needed and handle escalations with confidence and composure.
What We’re Looking For
- Coordination Experience: Background in administration, dispatch, customer service, or operational coordination.
- Tech-Savvy: Strong standard PC skills (Microsoft Outlook, Word, and Excel).
- Pressure-Tested: Ability to stay calm, clear-headed, and organised in a high-volume, fast-moving environment.
- Great Communicator: Outstanding written and verbal skills with a talent for building quick rapport with colleagues and clients.
- Self-Motivated: Takes ownership of tasks from initial report to full resolution.
Transport Requirement: Candidates must have reliable independent transport to commute to Bournemouth Airport from October 2026 onwards.
Why Apply?
- Be part of a vital, future-focused green tech industry (Electric Vehicle Infrastructure).
- Enjoy a predictable shift schedule (no overnight shifts).
- Flexibility with Hybrid working available after initial training.
- Great collaborative team culture with supportive leadership.
- Types of previous experience desired, Customer Service, Telemarketing, 1st or 2nd Line Support, but not exclusive.
Ready to Drive Your Career Forward? If you're a proactive problem-solver looking to make an impact in the EV revolution, apply today with your updated CV...
System Coordinator in Throop employer: Randstad Sourceright
Randstad Sourceright is an exceptional employer, offering a dynamic work culture that prioritises safety and collaboration in the renewable energy sector. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to impactful projects in Lowestoft. With a commitment to sustainability and innovation, working here means being part of a forward-thinking team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land System Coordinator in Throop
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Randstad Sourceright.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Randstad Sourceright. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace System Coordinator in Throop
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Randstad Sourceright.
How to prepare for a job interview at Randstad Sourceright
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Randstad Sourceright's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Randstad Sourceright offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
