At a Glance
- Tasks: Coordinate and manage faults in Electric Vehicle Infrastructure, ensuring swift resolutions.
- Company: Join a forward-thinking company in the green tech industry.
- Benefits: Predictable shifts, hybrid working options, and a supportive team culture.
- Other info: Opportunity for growth in a dynamic, fast-paced environment.
- Why this job: Be part of the EV revolution and make a real difference.
- Qualifications: Experience in coordination, strong communication skills, and tech-savvy.
The predicted salary is between 31500 - 38500 £ per year.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Location: Poole
Contract: 6 Months rolling contract
Hours: 8.5-hour shifts between 07:00 – 18:00 (37.5 hours/week, 1-hour unpaid lunch)
About the Role
Are you an organized multi-tasker with a passion for problem-solving and great customer service? Join our Service Operations Centre (SOC) as a Fault Coordinator and play a key role in supporting the rapid growth of Electric Vehicle Infrastructure (EVCI)! In this fast-paced position, you’ll act as the central hub for our EV clients and field service engineers—managing live faults, prioritizing workloads, and ensuring issues are resolved swiftly within SLA targets.
Key Responsibilities
- Engineer Scheduling: Triage incoming EV infrastructure faults, dispatch field engineers, and dynamically reprioritize workloads when urgent issues pop up.
- Incident Management: Track incidents through our fault systems to guarantee compliance with Service Level Agreements (SLAs).
- Communication & Support: Keep clients and internal teams updated, chasing engineers for status reports and maintaining complete visibility on ongoing faults.
- Documentation & Admin: Ensure system records, contract documents, and takeover certificates are accurate and up to date.
- Client Interface: Attend customer meetings as needed and handle escalations with confidence and composure.
What We’re Looking For
- Coordination Experience: Background in administration, dispatch, customer service, or operational coordination.
- Tech-Savvy: Strong standard PC skills (Microsoft Outlook, Word, and Excel).
- Pressure-Tested: Ability to stay calm, clear-headed, and organized in a high-volume, fast-moving environment.
- Great Communicator: Outstanding written and verbal skills with a talent for building quick rapport with colleagues and clients.
- Self-Motivated: Takes ownership of tasks from initial report to full resolution.
Transport Requirement: Candidates must have reliable independent transport to commute to Poole initially, and to Bournemouth Airport from October 2026 onwards.
Why Apply?
- Be part of a vital, future-focused green tech industry (Electric Vehicle Infrastructure).
- Enjoy a predictable shift schedule (no overnight shifts).
- Flexibility with Hybrid working available after initial training.
- Great collaborative team culture with supportive leadership.
Ready to Drive Your Career Forward? If you're a proactive problem-solver looking to make an impact in the EV revolution, apply today with your updated CV...
Fault Coordinator in Throop employer: Randstad Sourceright
Randstad Sourceright is an exceptional employer, offering a dynamic work culture that prioritises safety and collaboration in the renewable energy sector. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to impactful projects in Lowestoft. With a commitment to sustainability and innovation, working here means being part of a forward-thinking team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Fault Coordinator in Throop
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at Randstad Sourceright! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Fault Coordinator in Throop
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at Randstad Sourceright
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
